GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
Learn more about GovTech at tech.gov.sg.
[What you will be working on]
GovTech is seeking a highly skilled and experienced Senior Enterprise Software Specialist to lead the implementation, customization, and ongoing support of Human Capital Management (HCM) enterprise software solutions. This role is critical in enhancing our HR operational efficiency and delivering seamless digital experiences for public service officers.
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Lead the full lifecycle implementation of complex HCM enterprise software solutions, including requirements gathering, system design, configuration, testing, deployment, and post-implementation support.
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Act as a subject matter expert for HCM modules (e.g., Core HR, Payroll, Time & Attendance, Talent Management, Benefits) within the chosen enterprise software platform.
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Collaborate closely with HR stakeholders, business users, and technical teams to translate business requirements into effective and scalable system solutions.
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Develop and execute comprehensive test plans, manage user acceptance testing (UAT), and ensure the quality and integrity of system functionalities.
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Provide advanced technical support, troubleshooting, and resolution for complex HCM system issues, often acting as an escalation point.
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Manage system upgrades, patches, and enhancements, ensuring minimal disruption and optimal performance.
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Develop and maintain detailed system documentation, user manuals, and training materials.
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Conduct training sessions and provide ongoing guidance to end-users and junior support staff.
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Analyze system performance, identify areas for improvement, and recommend innovative solutions to optimize HCM processes.
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Stay abreast of industry best practices, emerging technologies, and new functionalities within the HCM enterprise software landscape.
[What we are looking for]
The successful candidate will serve as both a technical contributor and strategic leader, conducting comprehensive business process analysis across Core HR, Talent Management, and Workforce Planning functions whilst directly executing complex configurations, customisations, and system integrations. Key responsibilities include leading HCM implementations, building proof-of-concepts, developing advanced workforce analytics, and ensuring seamless integration with critical government systems including payroll and learning management platforms.
This position requires a trusted technical specialist who can operate as an in-house expert and technical lead to vendor teams, demonstrating strong ownership of moderately complex to advanced project scopes. The role demands deep platform mastery validated through practical delivery, with impact extending beyond individual outcomes to improve team-level quality through enhanced configuration patterns, knowledge transfer, and strengthened system reliability.
The ideal candidate will possess proven hands-on implementation experience with enterprise HCM platforms, strong understanding of HR best practices and employment law, and excellent business process analysis skills. Technical proficiency in talent management modules, payroll integration, data migration, and troubleshooting is essential, alongside the ability to translate business requirements into working technical solutions whilst maintaining oversight and governance over complex government technology ecosystems.
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Bachelor's degree in Computer Science, Information Systems, Business Administration, Human Resources, or a related field.
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Minimum of 6-8 years of experience in implementing, configuring, and supporting large-scale enterprise HCM software solutions (e.g., Workday, SAP SuccessFactors, Oracle HCM Cloud).
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Demonstrated in-depth functional and technical knowledge of core HCM modules.
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Proven experience in leading at least two full-cycle HCM enterprise software implementations.
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Strong analytical, problem-solving, and critical thinking skills with the ability to translate complex business requirements into technical specifications.
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Excellent communication, interpersonal, and presentation skills, with the ability to engage effectively with stakeholders at all levels.
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Proficiency in project management methodologies and tools.
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Experience with data migration, system integrations (APIs), and reporting tools within an HCM context.
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Ability to work independently and collaboratively in a fast-paced, dynamic environment.
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Relevant certifications in leading HCM enterprise software platforms are a significant advantage.
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.
Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.
We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers