Senior Product Manager

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. 
 
At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions. 
 
GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. 
 
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! 
 
Learn more about GovTech at tech.gov.sg. 

[What the role is]

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services and products by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.

Do you want to apply your skills, knowledge and energy to implement cutting-edge infocomm technology and digital solutions that will change the lives of Singaporeans and the public? In GovTech, you can!

Product Managers make sure that the right things get done so that our digital products meet user needs and continuously remain relevant. At a high level, this means establishing a clear vision for what a product should be and what is needed to get there. On a day-to-day basis, this means handling all the different facets of a product and making sure they are coordinated – across user needs, technical constraints, and design goals.

[What you will be working on] 

The MOM Enforcement platforms help in streamlining migrant worker and employer interactions, process licenses, support intelligence gathering and enforcement activities, manage prosecution workflows, oversee operational functions, maintain health records, and serve as centralised hubs for address and training data across Ministry of Manpower operations.

Senior Product Managers are expected to lead our products or initiatives, demonstrating a high degree of ownership and strategic thinking.

They are responsible for developing the product vision and aligning teams around long-term goals, while also defining success metrics and using data to drive decisions.

In addition to product execution, Senior PMs mentor junior team members, fostering growth within the team. They serve as a key liaison between business leadership and product teams, advocating for product needs and user insights.

You will be involved in planning and executing the full product lifecycle including the following:

Analytical and Product Sense

• Critically analyses data and consistently measures metrics minimally on a quarterly basis.
• Contributor to planning and evaluating features that is informed by user research, customer feedback, market research, competitor review, technology and consumer trends and internal feedback loops.
• Driver in identifying and mitigating risks, that may impact the product from a technical and market perspective.
• Driver for making decisions and prioritisations based on data (e.g leverages data to validate or kill an idea before development, makes AB test recommendations based on data)

Product Execution

• Fosters a culture of speed, simplicity and agility in the team. Recognises the short-term trade-offs of speed against long term technical debt.
• Consults with engineers and designers on implementation details and understands trade-offs of balancing speed and quality.

Lead end-to-end delivery, mentor others

• Take full ownership of broad, ambiguously-scoped projects, ensuring successful outcomes.
• Take calculated risks, learning from both successes and failures
• Mentor and support junior team members through sharing knowledge, breaking down problems, and providing constructive feedback - actively raising team productivity

Contribute to team strategy and planning

• Translate team goals into actionable plans including breaking down and prioritising tasks, and contribute to project strategy
• Proactively identify opportunities and drive workstreams, synthesize data into clear recommendations, and connect analyses to organisational impact
• Identify and mitigate risks at the project level, anticipating potential challenges

Influence and reinforce team culture

• Coordinate cross-functional collaboration and guide team members to ensure projects are delivered effectively
• Navigate and help resolve disagreements constructively, facilitating alignment among team members and stakeholders
• Constructively challenge existing processes for continuous improvement and drive change initiatives at the team/division level
• Actively share successes and failures and provide recommendations to enhance team performance and learning

Crafting Custom Experiences for Each User Journey

• Engage the agency Business Owner to establish a clear vision for what the product should be and what is needed to get there
• Collaborate with business partners to define the product vision and mission and obtain key stakeholder buy-in
• Work out the product outreach and promotion strategies with business partners
• Define the product go-to-market strategy and work with relevant partners to execute the plan

Creating Data-Driven Analytics and Insights

• Create data-driven analytics and insights for action and to make appropriate trade-offs
• Coordinate efforts across multiple functions including marketing, legal, and finance
• Co-create with the Business Owner to draft the budget papers to seek resources for the product's development

Driving User Growth

• Drive user adoption and growth through increased engagement, expanding types of features, and higher usage in a financially sustainable manner
• Maintain a wide network with key user agencies and central government product teams to seek opportunities for product collaborations
• Participate in public-speaking engagements to raise awareness of the product and gain more users

[What we are looking for] 

• 4-10 years of experience in a Product Management role.
• Experience in leading discovery and navigating ambiguity, eventually delivering impactful products in their career in complex organisations, working with multiple stakeholders.
• Ability to influence and communicate effectively with both users and senior leadership.
• Strong product sense, especially around problem framing, MVP definition, and iterative development.
• Strong analytical, conceptualisation and problem-solving skills
• A driven and motivated personality with an inquisitive mind
  
  

What we offer you:   

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.    

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.  

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.   

 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers. 
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech