GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
Learn more about GovTech at tech.gov.sg.
About Government Productivity Engineering (GPE) At GovTech
The Government Productivity Engineering (GPE) Group combines user-centric productivity tools with dependable, high-performance technology to create comprehensive solutions. The Group’s mission is to enhance national public services by improving infrastructure and equipping Public Officers with resources that support digital transformation. Through these efforts, GPE aims to raise productivity, flexibility and transparency for operations across all government agencies.
How we work:
The Customer Success Programme Manager is a role for a leader who will serve as the key liaison between GovTech and Agencies’ senior leadership to identify strategic opportunities, drive GovTech’s initiatives at Agencies on a longer-term, and be accountable to realise outcomes using GovTech’s products that would advance the ministry cluster’s digitalisation programme. This role combines strategic stakeholder management, customer success advocacy, and operational oversight to ensure effective deployment and utilisation of GovTech’s products.
He/She will partner with senior leadership to define strategies, and ensuring its alignment to organisational needs. He/She should be portrayed as a trusted thought partner with key stakeholders. He/She should also be providing guidance to peers and team members and steer them to deliver high-quality, thoughtfully designed deliverables for a large programme through effective analysis, and within resourcing / budgeting and operational readiness considerations. He/She should set best practices, establish cross-programme collaborations, and maintain trusted relationships with leadership and key stakeholders in influencing strategies.
The successful candidate will play a pivotal role in bridging the gap between product roadmaps and Agencies’ needs whilst maintaining high standards of service delivery.
Role Overview:
As a Deputy / Assistant Director, Programme Management, you will lead and oversee a portfolio of initiatives, or a significant subset of a programme. You will translate strategic priorities into tactical goals, orchestrating execution across multiple teams within the programme. This role combines operational oversight, stakeholder management, and team mentorship to ensure the effective deployment of GovTech’s products.
What you will be working on:
- Programme Execution: Plan and manage a significant subset of the programme consisting of multiple major projects, breaking down complex, broad problems spanning multiple teams into clear workstreams and roadmaps.
- Agency Partnership: Partner with Agencies’ senior leadership and CIO teams to share GovTech’s product roadmaps, identify opportunities to harmonise technology, and promote the effective use of our services. Facilitate design and implementation of indicators to measure effectiveness of GovTech’s products and services in delivering business outcomes and transformation goals Gather high-level feedback on whether products are delivering strategic value to Agencies and Government and propose plans to improve scores of measurement indicators.
1. Operational Oversight: Manage the delivery of the End-User Support Service (EUSS), provide visibility on service performance, and direct related change management initiatives.
2. Stakeholder Management: Build and maintain active relationships to establish strategic trust and alignment with key stakeholders and Resolve complex stakeholder conflicts and facilitate solutioning across multiple teams.
What we are looking for:
- Strong problem-solving and scoping skills, with the ability to take on ambiguous challenges and develop actionable recommendations.
- Excellent capability in stakeholder alignment and engagement regarding ICT strategies and digital transformation.
- Ability to translate technical concepts to non-technical stakeholders and successfully lead cross-functional collaboration.
- Strategic thinking skills with broad perspective of different issues.
- Knowledge of ICT architectures, delivery, and operations, alongside the ability to identify and manage risks for your team.
- Ability to collaborate with cross-functional teams and manage multiple priorities.
What You’ll Get:
This role offers significant exposure to senior government leadership and strategic technology initiatives. The successful candidate will have opportunities to influence government-wide digital transformation efforts and develop expertise in large-scale technology deployment. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.
Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.
We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers.
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech