Senior Designer, Ministry of Manpower Enforcement

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.  
 
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Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!  
 
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About Ministry of Manpower (MOM) Enforcement

MOM's Enforcement Division ensures regulatory compliance across work pass licensing, migrant worker address management, and enforcement operations. The systems supporting these functions are critical to MOM's regulatory mandate, balancing policy objectives with operational efficiency and user needs across employers, enforcement officers, and migrant workers.

Design in Enforcement plays a strategic role in transforming fragmented legacy systems into coherent, efficient digital services that support complex workflows while maintaining regulatory rigor.

[What you will be working on] 

As a Senior Designer for MOM Enforcement Division, you will shape end-to-end experiences across critical regulatory systems including license management, migrant worker address management, and enforcement workflows.

You will work closely with product managers, operations teams, policy officers, and engineering to translate complex regulatory requirements into usable, scalable digital experiences. This role requires balancing compliance constraints with user-centered design, operational efficiency, and long-term system coherence.

Your portfolio will include:

• Licence management systems for work pass compliance
• Migrant worker address management workflows
• Enforcement operations and case management tool

Lead end-to-end design delivery across systems

• Own product-level design from discovery through post-launch optimization, ensuring that enforcement systems are usable, coherent, and operationally effective while meeting policy and compliance requirements.

• Conduct discovery using appropriate methods - user interviews, stakeholder workshops, operational shadowing, journey mapping, and data analysis to deeply understand enforcement workflows, pain points, and opportunities for improvement.

• Map service ecosystems and end-to-end journeys across multiple systems and touchpoints, identifying systemic gaps, friction points, and opportunities to improve both user experience and operational efficiency.

• Bridge business, operations, policy, and technology by facilitating alignment across cross-functional teams. Translate complex regulatory, operational, and technical constraints into clear design direction and actionable solutions.

• Drive design direction by analyzing research findings, synthesizing insights, and defining design principles that guide product decisions while balancing user needs with regulatory and operational realities.

• Rapidly prototype and iterate using modern tools and AI-assisted workflows (e.g., Figma, Claude for design assistance, AI prototyping tools) to accelerate concept validation, stakeholder feedback, and learning cycles.

• Establish and maintain design standards for enforcement products, ensuring consistency, accessibility, and quality across all touchpoints while contributing to GovTech's broader design system.

• Define and track success metrics for design solutions, measuring impact on user outcomes, operational efficiency, and policy objectives. Use data to drive continuous improvement.

Shape systems-level thinking and design excellence

• Maintain strategic perspective at the programme level, ensuring individual product decisions align with broader enforcement division goals and contribute to MOM's service transformation vision.

• Connect design work across multiple products and touchpoints, identifying opportunities for shared patterns, reusable components, and common capabilities that reduce duplication and increase efficiency.

• Strengthen design quality through critique, review, and knowledge sharing, raising the overall standard of work and fostering a culture of design excellence across the enforcement portfolio.

Lead through collaboration and influence

• Partner with cross-functional teams (product, engineering, operations, policy) to ensure design is deeply integrated into product strategy, planning, and delivery — not an afterthought.

• Communicate design decisions, trade-offs, and recommendations clearly to stakeholders at all levels, ensuring alignment between user needs, operational constraints, and regulatory objectives.

• Influence without authority by building trust, demonstrating value, and articulating how design contributes to measurable outcomes - not just better-looking interfaces.

• Mentor junior designers and share knowledge across the organization, strengthening design capability and fostering a culture of learning and continuous improvement.

Contribute to GovTech's design community

• Drive efficiency and innovation by piloting new tools, methods, and AI-assisted workflows in your work, demonstrating how design can operate faster and smarter without sacrificing quality.

• Actively participate in design community initiatives - sharing learnings, contributing to design standards, and supporting efforts that benefit all GovTech designers.

• Support hiring and team-building efforts where relevant, helping build a strong, diverse, inclusive design practice.

What success looks like

Enforcement systems feel coherent and connected across critical journeys from licensing to address management to enforcement operations with measurable improvements in usability and operational efficiency.

Cross-functional teams trust design to frame problems, guide decisions, and deliver solutions that meet both user needs and regulatory requirements.

Design work accelerates through effective use of modern tools and AI-assisted workflows, enabling faster iteration, higher output, and greater strategic focus.

Enforcement division stakeholders recognize design as a strategic capability that contributes to measurable outcomes not just a service function

[What we are looking for]

Experience and domain understanding:

• 10+ years of experience in UX/UI design, product design, service design, or related fields
• Proven experience leading design across complex, multi-stakeholder products or services
• Experience in regulated, compliance-driven, or high-stakes environments (government, healthcare, financial services, legal/regulatory systems) strongly preferred
• Demonstrated experience working on at least 2–3 different products, showing breadth and adaptability

You'll thrive here if you

• Enjoy tackling complexity and ambiguity - breaking down messy regulatory and operational problems into clear, actionable design solutions.
• See design as a means to measurable impact - cost reduction, productivity improvement, better policy outcomes not just better experiences.
• Embrace efficiency and innovation - actively seeking ways to work smarter through modern tools, AI assistance, and streamlined methods.
• Influence through clarity and credibility - earning trust by demonstrating value, not asserting authority.
• Care about public service - motivated by the opportunity to improve critical government systems that affect thousands of employers, workers, and officers.
• Are pragmatic and adaptable - able to balance ideal design solutions with real-world constraints, timelines, and trade-offs.
• Want to build something meaningful - contributing to the transformation of legacy enforcement systems into modern, user-centered services.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.  

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. 

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech