The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.
GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
Learn more about GovTech at tech.gov.sg.
[About the role]
The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services and products by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications and facilitate collaboration with citizens and businesses to co-develop technologies.
Join us as we support Singapore's vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.
Do you want to apply your skills, knowledge and energy to implement cutting-edge infocomm technology and digital solutions that will change the lives of Singaporeans and the public? In GovTech, you can!
Product Managers make sure that the right things get done so that our digital products meet user needs and continuously remain relevant. At a high level, this means establishing a clear vision for what a product should be and what is needed to get there. On a day-to-day basis, this means handling all the different facets of a product and making sure they are coordinated – across user needs, technical constraints, and design goals. In today's rapidly evolving technological landscape, this also includes leveraging artificial intelligence to enhance our digital services and create more intelligent, responsive solutions for citizens.
[What you will be working on]
You will be involved in planning and executing the full product lifecycle including the following:
Crafting Custom Experiences for Each User Journey
- Engage the agency Product Owner to establish a clear vision for what the product should be and what is needed to get there
- Collaborate with business partners to define the product vision and mission and obtain key stakeholder buy-in
- Work out the product outreach and promotion strategies with business partners
- Define the product go-to-market strategy and work with relevant partners to execute the plan
- Identify opportunities to enhance user experiences through AI-powered personalisation
Designing, Testing, and Iterating Through Experiments
- Design, test, and iterate through experiments to improve the user journey
- Manage the product budget through expenditure monitoring, cashflow management, and securing funding
- Develop the workplan with the product team
- Provide sufficient resources for product development, including procurement of software, hardware, and ICT professional services
- Design and conduct AI model experiments to validate effectiveness and user acceptance
Monitoring, Capturing, and Studying User Behaviour
- Conduct user studies to understand their needs and problems
- Analyse data to uncover usage patterns that can inform product decisions
- Research the industry to understand complimentary and competing solutions
- Utilise AI analytics tools to derive deeper insights from user behaviour data
Collecting, Analyzing, and Presenting User Interest
- Translate the product strategy into technical, detailed, actionable plans for business and vendor teams
- Understand the developers' needs and if necessary support them in exploring emerging tools and techniques that can meet their needs
- Work with AI engineers to identify opportunities for machine learning integration
Analysing and Studying User Segments
- Formulate strong proposals by evaluating the pros and cons of different solutions and provide compelling justifications for them
- Consider how the services could be delivered for different market segments and prioritize feature development
- Leverage AI-driven segmentation tools for more precise user targeting
Creating Data-Driven Analytics and Insights
- Create data-driven analytics and insights for action and to make appropriate trade-offs
- Coordinate efforts across multiple functions including marketing, legal, and finance
- Co-create with the Product Owner to draft the budget papers to seek resources for the product's development
- Implement AI-powered analytics solutions for predictive insights
Leveraging Artificial Intelligence
- Develop and implement AI-driven solutions to enhance product capabilities and user experience
- Collaborate with AI engineers to identify opportunities for machine learning integration within the product
- Evaluate and implement appropriate AI models and tools to automate processes and improve decision-making
- Stay current with emerging AI technologies and their potential applications in government digital services
- Ensure responsible AI development and deployment in accordance with government guidelines
Driving User Growth
- Drive user adoption and growth through increased engagement, expanding types of features, and higher usage in a financially sustainable manner
- Maintain a wide network with key user agencies and central government product teams to seek opportunities for product collaborations
- Participate in public-speaking engagements to raise awareness of the product and gain more users
Keeping Things Organized
- Run efficient meetings to keep stakeholders and product team members updated
- Prioritize, plan, and track what needs to be done
- Document key information and decisions about the product
- Be responsible for securing funding and monitoring expenses
- Maintain documentation of AI model versions and performance metrics
Compliance and Governance
- Ensure that Product meets security and performance requirements (SSAT, VAPT, Performance Testing)
- Adhere to compliance requirements and audits (IM, AGO, QMS, etc.)
- Ensure AI solutions comply with ethical guidelines and data protection regulations
- Monitor and mitigate AI-related risks and biases
[What we are looking for]
- Diploma/Degree in Computer Science, Infocomm Technology, Engineering or related subject area with minimum 5 years of relevant experience. Candidates with more years of experience will be considered for more senior roles
- Prior working experience in product management, IT business analysis, application solutioning design and testing
- Experience in modern product development/management technologies and practices such as Agile, Cloud, Design Thinking, and Product-Centric Development will be strongly preferred
- Working directly with engineers, designers and other product managers (ideally at least 3 years)
- Strong analytical, conceptualisation and problem-solving skills
- Good communication skills with the ability to pitch ideas and influence
- A driven and motivated personality with an inquisitive mind
- Ability to learn and apply
- Relevant certifications such as CITPM, COMIT, PMP, and Certified Scrum Master
- Experience with AI/ML product development and implementation
- Understanding of AI technologies, including large language models, computer vision, and natural language processing
- Familiarity with AI governance frameworks and responsible AI principles
- Experience in working with AI vendors and evaluating AI solutions
- Knowledge of AI-related compliance and ethical considerations in the public sector context
What we offer you:
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.
Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.
We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers.
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech