Introduction
At MOE, we empower educators and school staff to enhance productivity and efficiency through seamless integration of commercial and central government tools. As a Lead Product Manager, you will drive the adoption and effective usage of various Software-as-a-Service (SaaS) platforms, including MOE’s Device Management Application, Classroom Management tools, Microsoft 365, Google Classroom & Workspace productivity suites, and central Whole-of-Government (WOG) tools like Pair, AIBots, Transcribe and Workpal etc.
Your goal is to ensure that these tools are effectively adopted across the education ecosystem, helping educators and school staff maximize productivity and enhance their work experiences. You will identify and address adoption blockers, facilitate training programs, cultivate a robust support structure, and leverage data-driven analytics to sustain programme funding and advocate for productivity improvements with MOE senior management.
At MOE, we empower educators and school staff to enhance productivity and efficiency through seamless integration of commercial and central government tools. As a Lead Product Manager, you will drive the adoption and effective usage of various Software-as-a-Service (SaaS) platforms, including MOE’s Device Management Application, Classroom Management tools, Microsoft 365, Google Classroom & Workspace productivity suites, and central Whole-of-Government (WOG) tools like Pair, AIBots, Transcribe and Workpal etc.
Your goal is to ensure that these tools are effectively adopted across the education ecosystem, helping educators and school staff maximize productivity and enhance their work experiences. You will identify and address adoption blockers, facilitate training programs, cultivate a robust support structure, and leverage data-driven analytics to sustain programme funding and advocate for productivity improvements with MOE senior management.
Key Responsibilities
1.Drive Adoption and Usage
- Lead efforts to increase adoption and maximize usage of key SaaS tools across 40,000 educators and school staff, ensuring high productivity and user satisfaction.
- Develop and implement strategies to enhance the adoption of MOE-specific tools (e.g., Device Management Application, Classroom Management tools) and central WOG tools (e.g., Transcribe, Workpal).
- Establish KPIs and track progress to monitor the impact of tools on user productivity and satisfaction.
- Work closely with educators, school staff, and stakeholders to identify barriers to adoption and propose effective solutions.
- Design targeted interventions to address specific pain points, whether technical, cultural, or process-related.
- Actively gather feedback and iterate on strategies to continuously improve user experience and satisfaction.
- Develop and implement comprehensive training programs to ensure educators and school staff can effectively leverage the tools provided.
- Create clear, engaging, and accessible resources to support ongoing learning and skill enhancement.
- Collaborate with school leaders and trainers to embed tool usage into daily workflows.
- Partner with internal teams, school leaders, and trainers to co-create solutions and ensure alignment with MOE’s broader objectives.
- Facilitate knowledge-sharing and best practice exchange among educators and school staff.
- Build and maintain strong relationships with stakeholders to foster buy-in and collaboration.
5.Continuous Improvement and Scaling
- Regularly review and refine adoption strategies to stay relevant to evolving needs.
- Scale successful initiatives and extend their impact across more schools and educators.
- Leverage data insights to inform decision-making and optimize the user journey.
6.Business Case Development and Sustained Funding
- Leverage data-driven analytics to monitor tool adoption, usage patterns, and productivity gains across the education ecosystem.
- Develop compelling business cases supported by quantitative and qualitative insights to advocate for continued funding and resource allocation.
- Present and sustain programme funding proposals with MOE senior management, ensuring alignment with productivity needs of schools and teachers.
Job Expectations
- User-Centric Focus: Demonstrate strong empathy for educators and school staff, designing solutions that address their pain points and enhance productivity.
- Strategic Thinking: Develop clear, scalable adoption strategies that align with MOE’s goals and drive tangible improvements in usage and productivity.
- Collaboration Skills: Thrive in a collaborative environment, working effectively with stakeholders across MOE.
- Training and Enablement Expertise: Design and deliver effective training programs to support user empowerment and skill-building.
- Data-Driven Approach: Utilize analytics and user feedback to drive continuous improvement and scale successful initiatives.
- Effective Communication: Craft persuasive business cases and deliver impactful presentations to MOE senior management.
About GovTech
The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.
GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.
Learn more about GovTech at tech.gov.sg.