Lead / Senior UX Designer (Ministry of Education - Teachers’ Professional Development / Learning)
About GovTech
GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
Learn more about GovTech at tech.gov.sg.
Purpose & Objectives:
The Lead / Senior UX Designer will lead design and user experience efforts focused on enhancing teachers’ professional development and learning. This role requires strong service design skills to understand user journeys, identify pain points, and develop intuitive solutions that support teachers’ learning needs.
Objectives:
- Develop user-centric solutions to improve teachers’ professional development and learning experiences.
- Apply service design methodologies to deeply understand user needs and translate them into practical, effective designs.
- Drive design-thinking processes to create solutions that address real-world challenges faced by teachers.
- Lead research, ideation, prototyping, and testing processes to ensure alignment with user needs and expectations.
Key Responsibilities:
1. Service Design and User Research:
- Conduct user interviews, focus groups, and concept testing to gather insights on teachers’ pain points and challenges.
- Facilitate kick-off workshops to define objectives, gather requirements, and align on business perspectives.
- Translate research insights into actionable, user-centric solutions.
2. UX Design, Prototyping, and Testing:
- Design wireframes, prototypes, and user flows to visualize and communicate concepts effectively.
- Validate designs through concept testing and user feedback to ensure usability and relevance.
- Conduct user testing sessions to gather insights and refine designs iteratively.
- Manage the end-to-end design process, from ideation and prototyping to feedback incorporation.
3. Stakeholder Engagement and Collaboration:
- Collaborate with MOE stakeholders, product teams, and educational leaders to ensure alignment with professional development objectives.
- Facilitate workshops and ideation sessions to co-create solutions with teachers and stakeholders.
- Clearly communicate design decisions and insights to stakeholders and project leads.
Skills, Behaviours, and Attributes Needed:
- Service Design Expertise: Proficiency in research, ideation, prototyping, and user testing with a user-centric approach.
- UX Design Proficiency: Skilled in creating wireframes, prototypes, and user flows using standard UX tools.
- Facilitation Skills: Ability to conduct workshops and collaborative design sessions to gather insights and align stakeholders.
- Communication Skills: Strong ability to articulate design concepts and decisions clearly and effectively.
- Proficiency in UX Design Tools: Competent in using tools like Figma, Sketch, Adobe XD, or equivalent.
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers