You will be part of a team that oversees service delivery digitalisation to transform service delivery in MINDEF/SAF, focusing on data analytics and digital tools to drive decision-making and process improvements.

Manager (Insights)
MINDEF
Contract
Closing on 01 Mar 2025
What the role is
What you will be working on
- Perform service delivery data analytics to derive insights from diverse data sets to transform MINDEF/SAF service delivery
- Apply data-driven approaches to management reporting through digital tools
- Develop and maintain dashboards and digital systems that collect, clean and analyse service delivery data
- Review and enforce governance of service delivery domain data quality and access policies
- Engage Service Owners and Process Owners to promote data-driven decision-making and process improvements
- Transforming complex service delivery processes through digitalisation
- Convincing Service Owners and Process Owners to collect and use data for decision-making and process improvements
- Deriving business and operational insights from a wide range of structured and unstructured quantitative and qualitative data sets
- Keeping up with fast-evolving data science methodologies and tools while upholding security, budgetary and manpower considerations
What we are looking for
- Education in Data Science or a related field
- At least 3 years of work experience in an Information Technology (IT) or digital-related role
- Keen interest in digital technology and willingness to continuously upgrade skills
- Good interpersonal and communication skills
- Experience in project management is advantageous
- Skills in data visualisation/mining/modelling is advantageous
- Initiative to pursue training courses and skills upgrading to stay current in the field
(Applicants with no experience may apply.)
Appointment will be commensurate with your experience.
Only shortlisted candidates will be notified.
About MINDEF
The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor.
The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.