You will be part of a team to manage and maintain a suite of citizen service IT systems, to deliver seamless user experience and support efficient business and IT operations.

On this, the team manages the operations and support (O&S), and the contracts, with the support of the DSTA Project Management Team and manage the service provider to meet the stipulated Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and other contractual requirements. You drive activities through continuous improvement and coordinate with internal/external stakeholders involved to implement initiatives that will enhance the user experience, system capabilities, and/or the O&S operations. You also drive change management, communication plans, risk management and business continuity planning and activities. In addition, the team is responsible for management reporting, operations/performance analysis, content and feedback management so as to strengthen service delivery and customer experience and manage initiatives with other government agencies to promote Whole-of-Government (WOG) collaborations in digital service delivery. Your challenge lies in ensuring compliance with the relevant WOG and MINDEF/SAF’s policies and guidelines for public-facing websites and digital services.

You must have a tertiary qualification in Information Technology (IT), Computing or any related field, preferably with 2 years’ relevant work experience. You must be a good communicator and/or multi-tasker with accolades in uplifting digital experiences that exceeded user expectations. Appointment will be commensurate with your experience. (Applicants with no experience may apply.) Only shortlisted candidates will be notified.

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor. The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.