You will be part of a team to manage and maintain a suite of citizen service Information Technology (IT) systems, to deliver seamless user experience and support efficient business and IT operations.

- Manage the operations and support (O&S) and contracts - Manage the service provider to meet the stipulated Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and other contractual requirements - Coordinate with stakeholders to enhance user experience and system capabilities - Drive change, communication plans, risk, and business continuity - Oversee management reporting, operations/performance analysis - Handle content and feedback management - Promote Whole-of-Government (WOG) collaborations in digital service delivery Challenge(s) - Ensuring compliance with relevant Whole-of-Government (WOG) and MINDEF/SAF policies and guidelines

- Education in Information Technology (IT), Computing or a related field - At least 2 years of relevant work experience is preferred - Strong communication skills - Ability to multi-task effectively - Experience in uplifting digital experiences is advantageous (Applicants with no experience may apply.) Appointment will be commensurate with your experience. Only shortlisted candidates will be notified.

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor. The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.