You ensure consistent, prompt and quality resolution of complex public queries relating to pre-enlistment through tailored support or proactive engagement.

- Resolve complex public queries relating to pre-enlistment - Analyse and highlight trends or emerging issues for Subject Matter Experts - Monitor and contribute to continuous improvements in unit operations and customer relations - Manage and analyse data from the Customer Relationship Management (CRM) system - Prepare reports based on CRM data analysis Challenge(s) - Maintaining consistency and objectivity when dealing with diverse cases - Providing quality service delivery while adhering to mandatory National Service policies

- Prior experience in case management or customer service is preferred - Experience in management of Customer Relationship Management (CRM) system's data for analysis and report preparation is advantageous - Strong interpersonal skills - Ability to exercise flexibility in working and communication styles Only shortlisted candidates will be notified.

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor. The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.