The job holder is responsible for leading a team to plan and implement the mandatory qualification verification requirement and other compliance checks, including audits, in the Work Pass Division. The key responsibilities include developing and implementing new and/or changes to existing policies and processes for verifying the authenticity of qualifications and credentials submitted in work pass applications, and developing plans and measures to detect, deter and prevent fraud and circumvention of regulations and controls in the work pass systems.

• Ensure new and changes to policies on verification of qualifications submitted for work pass transactions are implemented effectively and efficiently • Oversee operational-technology processes for qualification verification are effective and fit for purpose • Spearhead the evaluation and recommendation to the management on cases of exceptions that are outside existing policy parameters • Lead a team to manage the day-to-day operational processes for qualification verification by outsourced vendor and background screening companies • Drive the proposal and implementation of a governance framework for background screening companies to ensure quality of services delivered to employers • Guide a team of officers in assessing, responding to and resolving complex customer queries escalated from frontline officers • Identify issues and recommending solutions to improve user experience and operational efficiency related to qualification verification • Plan and implement measures, in partnership with relevant government agencies and stakeholders, to detect, deter and prevent gaming and abuses of work pass controls by companies or workers • Review processes and drive productivity improvements and capability building

• Possess strong analytical and problem-solving skills • Experience in Robotic Process Automation (RPA) skills • Have good verbal and written communication skills • Good team player with a customer-focused mindset • Be able to work independently and adapt to complex changes * PWDs are welcome to apply

The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.