The job holder is responsible for managing security bond operations for Work Permit transactions, ensuring seamless coordination between various stakeholders and systems. The role also involves resolving time-sensitive customer enquiries and contributing to process and system enhancements to optimise efficiency.
Ministry of Manpower
Executive, Issue & Renewal, WPD
Permanent/Contract
Closing on 20 Mar 2026What the role is
What you will be working on
• Process security bond transactions accurately and within service standards
• Manage and resolve escalated customer enquiries and complaints within service standards
• Review and streamline issuance and renewal workflows and processes to enhance efficiency and service delivery
• Support system enhancements, including user acceptance testing and post-implementation monitoring and reviews
• Any other ad-hoc duties
What we are looking for
• Comfortable working in a fast-paced and complex environment
• Able to communicate clearly (both written and spoken) and manage internal and external stakeholders confidently
• Good analytical and problem-solving skills to manage different situations and customer types
• A collaborative team player with a customer-focused mindset
*PWDs are welcome to apply
About your application process
This job is closing on 20 Mar 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
Learn more about Ministry of Manpower