You will be part of a dynamic team that manages the cancellation of passes, legal stay and repatriation of foreign workers. You will be handling customers' enquires and appeals relating to cancellation and repatriation, and required to respond accurately and meet service standards.

• Assess and handle escalated cancellation/repatriation enquires from MOM Contact Centre and internal/external stakeholders • Manage the workers' stay in Singapore and ensure employers continue to provide upkeep and maintenance • Manage overstayers in Singapore by nudging the employers to repatriate their foreign workers • Prepare and send customised emails/advisories to employers and foreign workers on cancellation and repatriation requirements. • Process customers' requests/appeals submitted via online forms and systems • Conduct User Acceptance Testing for service enhancement requests and new systems • Assess and recommend punitive actions for non-compliant employers and foreign workers

• Possess good customer service and communication (written and spoken) skills • Possess good analytical, creative thinking and problem-solving skills • Be a good team player with a customer-focused mindset • Be able to handle difficult stakeholders, work independently, adapt to fast and complex changes *PwDs are welcome to apply.

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.