Team Leader (ComLink), SSP/SD

The Social Support Group (SSP) implements programmes and initiatives, to support lower-income and/or vulnerable individuals and their families. The Service Delivery Division (SD) under SSP delivers services directly to residents and works with partners to uplift lower-income individuals and families, as well as destitute persons.

As a Team Leader, ComLink-Regional Services (CRS) within the SSO, you will assist the Assistant General Manager (CRS) in managing a team to strengthen the social service eco-system at the regional level and deliver comprehensive, convenient and coordinated help for persons in need of assistance. This includes engaging community partners on a regular basis (e.g. annual SG Cares Community Networking Sessions) to better understand the needs of the community to identify the social needs and resources in the community, guide service planning, manage funded services (e.g. Family Service Centres), coordinate help for clients with complex issues. You will supervise and guide CRS officers within your SSO to map out community assets, needs and identify gaps in service delivery. You will then convey these insights to the MSF policy teams to help them in their policy and service planning. You will also be instrumental in determining where services, both funded as well as non-funded, should be located in the community. You will also lead CRS officers in working with the Family Service Centres within your SSOs’ service boundary to ensure their services continue to address the needs of their clients. You and your team would also have to work with other community partners to support clients with complex social issues (e.g. rough sleepers, cardboard collectors and tissue paper sellers) as well as any other duties required by the organisation. You will also need to work closely with the Social Assistance team to co-implement business continuity processes and risk management standard operating procedures.

Candidate must be passionate about supporting lower-income, vulnerable families and can independently supervise and lead a team in fulfilling their key responsibilities. Candidates should possess the following traits: Functional/Technical Competencies • Tertiary education in Community Development, Sociology, Social Work, Psychology or related degrees would be advantageous. • Minimum - At least 5 years of relevant working experience in the social service sector, able to work independently and preferably with some supervisory experience. Behavioural Competencies • Strong leadership skills • Strong interpersonal and communication (written and presentation) skills • Excellent analytical, planning and problem-solving skills • Proactive and self-motivated toward continuous learning • Effective team-player • Empathetic • Tactful, and yet assertive • Ability to multi-task • Candidate with a passion for serving lower-income individuals and families Skills and Knowledge • Excellent stakeholder engagement skills • Community Development • Organisation Development • Project Management • Resourceful and exercise initiative at work • Able to lead agencies in developing a coordinated support and intervention plan for the family as well as case discussions with various stakeholders to advocate for individuals/families