Manager / Senior Manager (Tourist Refund Scheme – Goods & Services Tax Division)

Inland Revenue Authority of Singapore

Fixed Terms

Closing on 09 Sep 2025

What the role is

Join us at IRAS, where we are redefining the tax experience for our community and seeking talented professionals like you to make a transformative impact. Whether you are an experienced professional or a fresh graduate eager to learn, this is your opportunity to leverage your skills and contribute to building a socially responsible taxpaying community.

At IRAS, you will have the space to apply your knowledge and expertise while contributing to a diverse range of tax administration fields, from compliance and policy formulation to taxpayer services. We value resourcefulness, strong communication skills, and the ability to think critically and strategically. You will have the opportunity to play a vital role in shaping the future of tax administration.

What you will be working on

As a member of our team, you will play a crucial role in the administration of the Electronic Tourist Refund Scheme (eTRS).

Your responsibilities will include:

Working closely with various stakeholders, including the Central Refund Agencies, Independent Retailers, and Central Refund Counter Operator, to ensure the smooth administration of the eTRS and provide tourists with an exceptional GST refund experience
Maintaining the eTRS system that supports tourist refund processes and operations, in partnership with the Infocomm Division in IRAS
Collaborating with stakeholders to enhance the eTRS system and improve ground operations, service delivery and tourist experience
Conducting compliance programmes and audits to detect and recover wrongful tourist refunds
Managing procurements relating to the administration of the eTRS, using various procurement approaches such as an invitation to tender, in partnership with the Finance and Procurement Branch in IRAS

What we are looking for

To excel in this role, we are looking for candidates who possess the following qualities:

Bachelor's degree in any discipline
Experience in project management, procurement approaches (including invitation to tender) or software testing
Good communication and stakeholder management skills
Strong analytical skills, coupled with a curious mindset to question and probe

Join our dynamic team and make your mark on the future of tax administration.

Submit your resume via Careers@Gov today. Only short-listed candidates will be notified.

All successful hires will be offered a 2-year contract in the first instance.

About Inland Revenue Authority of Singapore

Our Mission: • Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing payment of taxes • Advise the Government and represent Singapore internationally on matters relating to taxation

About your application process

This job is closing on 09 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Inland Revenue Authority of Singapore or the wider Public Service.