As the Manager for WICD, you be part of the team working with a diverse group of stakeholders such as platform companies and labour movement (NTUC) in the development of processes and implementation of the Work Injury Compensation Act (WICA) involving platform workers.

• Develop claim processes to operationalise policies and legislations for platform workers’ work injury compensation claims. • Provide guidance or preside over pre-hearing conference to resolve disputes on exceptional scenarios. • Work with different stakeholders such as Taxi, Private-Hire Car Operators, Food / Goods Delivery Companies, associations (National Private Hire Vehicles Association and National Delivery Champions) and NTUC to ensure smooth implementation of WICA cover for platform workers, • Prepare outreach and communication materials. • Attend to queries on platform workers’ claims via email, telephone, written correspondences, and meetings where necessary. • Work with internal stakeholders within MOM in replying to media enquiries. • Perform the role of liaising with vendor on the enhancement of the IT system to process claims for platform workers. • Handle queries from insurers on system related issues.

• At least two to three years of experience involving customer service (frontline experience), operational work. • Having computer language knowledge (e.g. Java/.Net), understand database knowledge (e.g. Oracle, SQL Server) and/or experience in handling system request issues is advantageous. • Having legal and regulatory background, and/or knowledge of general insurance concepts/underwriting is advantageous. • The job holder needs have in-depth knowledge of the Work Injury Compensation Act, as well as other legislations governed by MOM. • Strong people skills to drive collaboration across internal and external stakeholders. • Strong communication skills (both verbal and written) • Ability to condense complex and multi-factorial issues into clear and concise content.

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.