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Inland Revenue Authority of Singapore

Manager/ Senior Manager (Service Strategy & Policy)

Inland Revenue Authority of Singapore

Fixed TermsClosed

What the role is

Be Transformational.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth.

Taxpayer Experience and Strategy branch plays a central role in driving Whole-of-IRAS service policies ensuring alignment with Public Service initiatives. The branch is responsible for digital service platforms, including driving Centre of Excellences for Automation, Service Analytics and End-user tools for IRAS.

What you will be working on

• To formulate Whole-of-IRAS service strategies to drive service excellence and ensure alignment with public service policies
• Improve partnership and engagement efforts with taxpayers and stakeholders through various surveys, environment scanning and research methodologies.
• Monitor and analyse quantitative and qualitative service performance measurements to develop interventions for improved service delivery
• Support QSM on feedback. Work with various internal and external stakeholders to support public service initiatives.

What we are looking for

• Strong written and verbal communication skills
• Self-driven and motivated
• Ability to question, probe, analyse and make sound recommendations
• Prior experience in research, policy and strategy development is advantages.

About Inland Revenue Authority of Singapore

Our Mission: • Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing payment of taxes • Advise the Government and represent Singapore internationally on matters relating to taxation