Inland Revenue Authority of Singapore

Manager/ Senior Manager (Service Strategy & Policy)

Fixed TermsClosed

What the role is

Be Transformational.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth.

Taxpayer Experience and Strategy branch plays a central role in driving Whole-of-IRAS service policies ensuring alignment with Public Service initiatives. The branch is responsible for digital service platforms, including driving Centre of Excellences for Automation, Service Analytics and End-user tools for IRAS.

What you will be working on

• To formulate Whole-of-IRAS service strategies to drive service excellence and ensure alignment with public service policies
• Improve partnership and engagement efforts with taxpayers and stakeholders through various surveys, environment scanning and research methodologies.
• Monitor and analyse quantitative and qualitative service performance measurements to develop interventions for improved service delivery
• Support QSM on feedback. Work with various internal and external stakeholders to support public service initiatives.

What we are looking for

• Strong written and verbal communication skills
• Self-driven and motivated
• Ability to question, probe, analyse and make sound recommendations
• Prior experience in research, policy and strategy development is advantages.

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Inland Revenue Authority of Singapore or the wider Public Service.

About Inland Revenue Authority of Singapore

Our Mission: • Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing payment of taxes • Advise the Government and represent Singapore internationally on matters relating to taxation

Learn more about Inland Revenue Authority of Singapore