You ensure consistent, prompt, and quality resolution of complex public queries relating to pre-enlistment through tailored support and proactive engagement. You also analyse and highlight trends or emerging issues for Subject Matter Experts' awareness and drive continuous improvements in unit operations and customer relations.
MINDEF
Manager (Relations Management)
Permanent
Closing on 26 Jun 2026What the role is
What you will be working on
- Manage and resolve complex public queries relating to pre-enlistment
- Provide tailored support and ensure timely, high-quality outcomes for each case
- Engage proactively with members of the public to address concerns
- Analyse case data to identify trends and emerging issues
- Surface key insights to Subject Matter Experts for awareness and learning
- Drive continuous improvements in unit operations and customer relations
Challenge(s)
- Remaining consistent and objective when managing a diverse range of cases
- Delivering quality service and maintaining high standards of customer relations while strictly adhering to mandatory National Service policies
What we are looking for
- Prior experience in case management or customer service is preferred
- Prior experience in managing Customer Relationship Management (CRM) system data for analysis and preparation of reports will be advantageous
- Strong interpersonal skills with the ability to exercise flexibility in working and communication styles
(Applicants with no experience may apply.)
Appointment will be commensurate with your experience.
Only shortlisted candidates will be notified.
About your application process
This job is closing on 26 Jun 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within MINDEF or the wider Public Service.
About MINDEF
The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor.
The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.
Learn more about MINDEF