At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.
We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.
Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.
Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.
At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.
Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.
Central Provident Fund Board
[2025 H2 Term-time Internship] Service Designer Intern
InternshipClosed
What the role is
What you will be working on
(A) As a Service Designer Intern, your responsibilities will include:
1. Research & Insight
-Design and conduct literature reviews and ethnographic research to uncover customer’s needs
-Analyse findings and synthesise into actionable recommendations
-Present insights through compelling narratives to stakeholders
2. Service Design & Journey Mapping
-Analyse customer behaviours and map customer/employee journeys with cross-functional teams
-Identify improvement opportunities and develop innovative solutions to improve customer and employee experience
-Support service design review sessions and prototype iterations with key stakeholders
3. Workshop & Stakeholder Engagement
-Support in planning and facilitating service design sessions and workshops
-Support in building consensus with stakeholders on proposed solutions
-Support any documentation and planning activities
(B) Capstone Project Requirements
At the end of your internship, you will present a project where you will scope a challenge, apply service design methodology, conduct user research, and propose evidence-based solutions.
The project includes stakeholder presentations to demonstrate your ability to drive meaningful change in public service delivery.
What we are looking for
We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.
We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.
-Currently pursuing a Diploma in Industrial Design, User Experience Design, Innovation, or Service Design related field
-Good understanding and experience in solving problems using service design principles and methodologies, such as journey mapping and prototyping tools
-Excellent research and analytical capabilities
-Resourceful and have a strong desire to learn, problem-solve, and explore effective solutions
-Good time management and project management skills, including ability to plan work and meet deadlines
-Excellent verbal and written communication skills
-Ability to multi-task, work independently and collaboratively
-Keen interest in public service transformation and innovation
Position is on a full-time basis.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Central Provident Fund Board or the wider Public Service.
About Central Provident Fund Board
Central Provident Fund (CPF) Board is the cornerstone of Singapore's social security system, committed to serving and empowering over 4 million members in securing their retirement, healthcare, and housing needs. As an employer, we believe in developing our people to do their life’s best work through the 3Ps: Purposeful Work, Professional Growth, People & Culture.
Purposeful Work – Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that our work we make a difference.
Professional Growth – At CPF Board, you will have the opportunity to learn on the job, acquire new skills, and broaden your knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.
People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. Our people are our greatest asset, and we champion a culture of respect, diversity, and inclusivity, where every voice is heard and contributions are recognised and celebrated.
We are a recipient of the Enabling Mark (Gold) by SG Enable, we welcome candidates with disabilities and are committed to providing an inclusive and supportive work environment.
Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore. To learn more about CPF Board, visit our website at www.cpf.gov.sg.
Learn more about Central Provident Fund Board