Develop strategies for NCSS to enhance service delivery in Singapore’s social service sector. Through stakeholder engagement and use of data, successful candidates will influence critical decisions, shape organizational and sector strategy, and be exposed to national-level policy considerations.
Manager/ Senior Manager, Service Strategy
National Council of Social Service
Fixed TermsClosed
What the role is
What you will be working on
Policy Alignment and Stakeholder Engagement
- Cultivate partnerships with government agencies and key stakeholders
- Represent NCSS in policy discussions, including at whole-of-government platforms
- Align NCSS initiatives with national plans and strategies
Sector Analysis and Development
- Analyse the landscape to identify service gaps and opportunities
- Conduct quantitative and qualitative research in collaboration with NCSS research teams
- Evaluate and enhance NCSS's mechanisms for service and sector development (e.g. resources, networks, frameworks)
- Develop evidence-based recommendations to address sector needs
Future-Ready Planning
- Anticipate trends impacting service delivery, such as through applying futures thinking
- Design strategies to seize opportunities and mitigate risks, and develop reports for NCSS leadership and sector stakeholders
Oversight of Group Strategy & Communications
- Manage leadership-level meetings as secretariat
- Oversee Group workplan and corporate KPI reporting, to align with organizational goals
- Drive communications for Services Group and NCSS website
What we are looking for
Personal Competencies:
- Strategic and conceptual thinker
- Systems thinker, comfortable with complexity and uncertainty
- Communication excellence – written and spoken
- Relationship and interpersonal skills
- Resilience and adaptability
- Resourcefulness
- Results orientation
- Collaborative spirit
Skills & Knowledge:
- Project management skills
- Social sector/domain knowledge
- Stakeholder management skills
- Negotiation, influencing, facilitation skills
- Basic data analysis: both quantitative and qualitative
- Agile methodologies, tools and delivery
- Proficiency in data analysis and visualisation software will be an advantage e.g., Power BI, NVivo, R, Python
Experience:
- 3-5 years of working experience, including policy analysis, strategic planning, or sector management
- Proven track record in data analysis and evidence-based decision making
- Demonstrated ability to manage diverse stakeholders and communicate complex ideas clearly
- Knowledge of Singapore's social service landscape
- Experience in the social service sector is advantageous.
Only shortlisted candidates are contacted.
About National Council of Social Service
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.