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Ministry of Manpower

Senior Manager / Manager, Strategic Planning & Service Transformation - CRD

Ministry of Manpower

Permanent/Contract

What the role is

Senior Manager/Manager, Strategic Planning & Service Transformation - Customer Responsiveness Department

What you will be working on

• Support implementation and tracking of MOM's service transformation efforts and provide updates to senior management • Develop, monitor, and evaluate department workplans to align with MOM's service delivery framework, strategies, and outcomes • Monitor and analyse industry trends and benchmarks, internal data, and research to identify strategic challenges and opportunities to further improve MOM’s service delivery • Support administration of MOM customer survey to gather customer feedback, uncover insights and trends and recommend actionable areas for improvement • Conceptualise and conduct regular deep dive studies to better understand our various customer segments and their key service journeys to enable MOM to keep up-to-date with their needs and deliver the right experience

What we are looking for

• At least 2 years of experience in market research and preferably with added experience in service delivery and/or project management • Experience in performing data analysis and data visualisation would be an added advantage • Possesses critical thinking and problem- solving skills • Very strong presentation skills, including preparation of presentation slides • Good command of English is essential for both written and spoken • Highly motivated and proactive individual who can multi-task and work independently • Good team player who can work with a wide range of partners and stakeholders

About Ministry of Manpower

The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.