Manager (Tax Service Delivery, Compliance Strategy & Service)

Inland Revenue Authority of Singapore

Fixed Terms

Closing on 26 Aug 2025

What the role is

As a tax professional, you have tax knowledge at your fingertips and the heart to build a socially responsible taxpaying community. At IRAS, we offer you the space to apply your knowledge as we transform to redefine experiences for taxpayers. You will apply your resourcefulness, strong communication skills and expertise in administering a suite of tax services ranging from service, compliance and policy formulation.

The result? Your mark of insight on tax services which are transformational.

What you will be working on

Carry out effective & appropriate enforcement actions against taxpayers who do not file tax returns/accounts on time and who do not pay tax assessed in a timely manner
Provide assistance to taxpayers via telephone or through written correspondence
Support the Manager and supervisors on technical, systems and procedural issues that may arise from complex situations
Be involved in various projects to improve the service delivery, voluntary compliance and education of taxpayers

What we are looking for

Diploma/Degree in any discipline
Experience in customer service, good interpersonal, verbal and written communication skills
Ability to question, probe and analyse
Organized and systematic in handling data
Resourceful and able to work independently in a team environment

We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered a 2 year contract in the first instance.

About Inland Revenue Authority of Singapore

Our Mission: • Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing payment of taxes • Advise the Government and represent Singapore internationally on matters relating to taxation

About your application process

This job is closing on 26 Aug 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Inland Revenue Authority of Singapore or the wider Public Service.