The job holder is responsible for implementing foreign manpower policies, evaluating Work Pass applications/appeals, reviewing operational processes and handling public enquiries so as to meet the industry’s foreign manpower needs through a flexible, responsive and dynamic Work Pass Framework.

• Evaluate Work Pass applications and tailor recommendations or replies to appeals, particularly for complex cases that fall outside established guidelines • Lead in operationalizing Work Pass policy changes, provide a nexus between policy, ops/IT and drive overall project implementation • Lead reviews and process re-design to continually enhance operational processes to ensure that they remain relevant, effective and efficient. This includes working closely with internal and external stakeholders • To handle Work Pass queries escalated from various MOM communication channels and dispense prompt advice to MOM Services Centre for walk-in cases

• Tertiary qualifications in any discipline • Possess good customer service, communication (written and spoken) and interpersonal skills • Possess good analytical, creative thinking and problem-solving skills • Be a good team player with a customer-focused mindset • Be able to work independently, adapt to fast and complex changes; and handle multiple tasks/portfolio

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.