The job holder is responsible for operationalizing levy criteria, guidelines and regulatory processes to achieve policy and service objectives.

• To plan and implement workflows and processes, with the use of relevant data and technology, to support the administration of levy-related policies and support schemes to meet policy objectives, e.g. do requirements gathering, system testing • To review and recommend enhancements to policies, operational processes and customer communications for work productivity and service improvement • To assess levy-related appeals effectively, including drafting submissions to management, and provide expert advisory on levy matters • To manage complex/difficult cases escalated by frontline officers and guide junior officers on the appropriate handling of enquiries/requests • To perform ad-hoc duties as assigned by Supervisors such as managing dashboards and supervising junior officers on the payment reconciliation for unreconciled payments

• Possess good customer service, communication (written and spoken) and stakeholder management skills • Possess good analytical, creative thinking, problem-solving and organizational skills • Be a good team player with a customer-focused mindset and comfortable with figures • Be able to work independently, proactive in problem solving and adaptable in dealing with different situations • Be meticulous and resourceful; and able to handle multiple portfolios such as performing ops work, processing reviews, managing projects and implementing system changes * PWDs are welcome to apply

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.