The job holder is responsible for operationalizing levy criteria, guidelines and regulatory processes to achieve policy and service objectives.

• To plan and implement workflows and processes, with the use of relevant data and technology, to support the administration of levy-related policies and support schemes to meet policy objectives, e.g. do requirements gathering, system testing • To review and recommend enhancements to policies, operational processes and customer communications for work productivity and service improvement • To assess levy-related appeals effectively, including drafting submissions to management, and provide expert advisory on levy matters • To manage complex/difficult cases escalated by frontline officers and guide junior officers on the appropriate handling of enquiries/requests • To perform ad-hoc duties as assigned by Supervisors such as managing dashboards and supervising junior officers on the payment reconciliation for unreconciled payments

• Possess good customer service, communication (written and spoken) and stakeholder management skills • Possess good analytical, creative thinking, problem-solving and organizational skills • Be a good team player with a customer-focused mindset and comfortable with figures • Be able to work independently, proactive in problem solving and adaptable in dealing with different situations • Be meticulous and resourceful; and able to handle multiple portfolios such as performing ops work, processing reviews, managing projects and implementing system changes * PWDs are welcome to apply

The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.