Develop strategies for NCSS to enhance service delivery in Singapore’s social service sector. Through stakeholder engagement and use of data, successful candidates will influence critical decisions, shape organizational and sector strategy, and be exposed to national-level policy considerations.
Manager / Senior Manager, Service Strategy
National Council of Social Service
Fixed Terms
Closing in 4 day(s)
What the role is
What you will be working on
Policy Alignment and Stakeholder Engagement
- Cultivate partnerships with government agencies and key stakeholders
- Represent NCSS in policy discussions, including at whole-of-government platforms
- Align NCSS initiatives with national plans and strategies
Sector Analysis and Development
- Analyse the landscape to identify service gaps and opportunities
- Conduct quantitative and qualitative research in collaboration with NCSS research teams
- Evaluate and enhance NCSS's mechanisms for service and sector development (e.g. resources, networks, frameworks)
- Develop evidence-based recommendations to address sector needs
Future-Ready Planning
- Anticipate trends impacting service delivery, such as through applying futures thinking
- Design strategies to seize opportunities and mitigate risks, and develop reports for NCSS leadership and sector stakeholders
Oversight of Group Strategy & Communications
- Manage leadership-level meetings as secretariat
- Oversee Group workplan and corporate KPI reporting, to align with organizational goals
- Drive communications for Services Group and NCSS website
What we are looking for
Personal Competencies:
- Strategic and conceptual thinker
- Systems thinker, comfortable with complexity and uncertainty
- Communication excellence – written and spoken
- Relationship and interpersonal skills
- Resilience and adaptability
- Resourcefulness
- Results orientation
- Collaborative spirit
Skills & Knowledge:
- Project management skills
- Social sector/domain knowledge
- Stakeholder management skills
- Negotiation, influencing, facilitation skills
- Basic data analysis: both quantitative and qualitative
- Agile methodologies, tools and delivery
- Proficiency in data analysis and visualisation software will be an advantage e.g., Power BI, NVivo, R, Python
Experience:
- 3-5 years of working experience, including policy analysis, strategic planning, or sector management
- Proven track record in data analysis and evidence-based decision making
- Demonstrated ability to manage diverse stakeholders and communicate complex ideas clearly
- Knowledge of Singapore's social service landscape
Experience in the social service sector is advantageous.
About National Council of Social Service
NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore.
As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.