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Inland Revenue Authority of Singapore

Manager (Document Processing & Refund Operations)

Inland Revenue Authority of Singapore

Fixed TermsClosed

What the role is

At IRAS, we partner you to deliver quality services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding. Apply your expertise and contribute to our service, compliance and policy formulation capabilities today.

What you will be working on

  • Develop strategies and action plans, collaborating with internal stakeholders to promote the adoption of digitalisation for inbound and outbound taxpayer documents
  • Oversee and monitor the performance of external vendor(s) responsible for processing inbound and outbound taxpayer documents, ensuring adherence to Service Level Agreements.
  • Coordinate with internal stakeholders and outsourced vendors to manage the processing of inbound and outbound taxpayer documents effectively.
  • Manage the disbursement of government payouts through electronic means
  • Ensure compliance in accounting and internal control practices and guidelines
  • Improve work practices and operational procedures through data analytics and innovation
  • Use end user tools (e.g. Robotic Process Automation, Python), design thinking and behavioural insights to improve work processes and customer service delivery
  • Embrace digitalization at work and co-create solutions with stakeholders

What we are looking for

  • Background in accounting, business or economics
  • Good numerical and computer literacy
  • Good critical thinking and analytical skills
  • Strong project management and stakeholder engagement skills
  • Good interpersonal skills
  • Resourceful and a team player
  • Good written and verbal communication skills

We regret to inform that only short-listed candidates will be notified.

All successful candidates will be offered a 2-year contract in the first instance.

About Inland Revenue Authority of Singapore

Our Mission: • Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing payment of taxes • Advise the Government and represent Singapore internationally on matters relating to taxation