At IRAS, we partner you to deliver quality services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding. Apply your expertise and contribute to our service, compliance and policy formulation capabilities today.
Manager (Document Processing & Refund Operations)
Inland Revenue Authority of Singapore
Fixed TermsClosed
What the role is
What you will be working on
- Develop strategies and action plans, collaborating with internal stakeholders to promote the adoption of digitalisation for inbound and outbound taxpayer documents
- Oversee and monitor the performance of external vendor(s) responsible for processing inbound and outbound taxpayer documents, ensuring adherence to Service Level Agreements.
- Coordinate with internal stakeholders and outsourced vendors to manage the processing of inbound and outbound taxpayer documents effectively.
- Manage the disbursement of government payouts through electronic means
- Ensure compliance in accounting and internal control practices and guidelines
- Improve work practices and operational procedures through data analytics and innovation
- Use end user tools (e.g. Robotic Process Automation, Python), design thinking and behavioural insights to improve work processes and customer service delivery
- Embrace digitalization at work and co-create solutions with stakeholders
What we are looking for
- Background in accounting, business or economics
- Good numerical and computer literacy
- Good critical thinking and analytical skills
- Strong project management and stakeholder engagement skills
- Good interpersonal skills
- Resourceful and a team player
- Good written and verbal communication skills
We regret to inform that only short-listed candidates will be notified.
All successful candidates will be offered a 2-year contract in the first instance.
About Inland Revenue Authority of Singapore
Our Mission:
• Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing payment of taxes
• Advise the Government and represent Singapore internationally on matters relating to taxation
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Inland Revenue Authority of Singapore or the wider Public Service.