What the role is

This role is responsible for the efficient management of the organisation’s documents. He/she will also have to ensure that the organisation complies to the relevant standards as required.

What you will be working on

The officer would be expected to handle the following areas of work as part of day-to-day responsibilities or as assignments:

Organisational Planning, Budgeting and Forecasting

Plan, budget and forecast resource needs and make effective decisions on resource allocation so that productivity is maximised

Document Processing

Ensure documents are managed in accordance to specified requirements;
Monitor the performance of the outsourced vendor(s) to ensure Service Agreements are met;
Manage outsource risk adequately through:
monitoring and maintaining effective control of all risk from outsourcing arrangements
ensuring that there is independent review and audit for compliance with outsourcing policies and procedures
ensure that appropriate and timely remedial actions are taken to address audit findings
ensure contingency plans, based on realistic and probable disruptive scenarios, are in place and tested

Records Management

Formulate records retention and disposal schedules for all IRAS’ records whether electronic or physical, and liaising with the Director, NAS on the preservation and disposal of public records;
Support and provide guidance to staff on the use of the records management system and the relevant recordkeeping responsibilities;
Conducts regular audits of records management compliance and ensure that records are being filed and safeguarded properly, especially vital records.

Contract Management

Develop and manage vendor contracts to ensure IRAS is maximising its resources

User Experience Continuous Improvements

Be the voice of the stakeholders and provide regular feedback/ ideas to improve user experience and ensure consistent value propositions across multiple user-groups and contact channels;
Identify opportunities and apply knowledge of relevant technologies (e.g. RPA, data analytics) or methodologies (e.g. BI Design) in the form of projects/other interventions across branches/divisions to improve user experience or streamline processes;
Participate and contribute in key activities and milestones in the implementation of digital projects;
Plan continuous work improvement activities and performance improvement strategies.

What we are looking for

Requirements:

Bachelor’s degree in any discipline

Join our dynamic team and make your mark on the future of tax administration.

Submit your resume via Careers@Gov today. Only short-listed candidates will be notified.

All successful hires will be offered a 2-year contract in the first instance.

About Inland Revenue Authority of Singapore

Our Mission: • Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing payment of taxes • Advise the Government and represent Singapore internationally on matters relating to taxation