To be part of the Frontline Services team at Ministry of Manpower (MOM).

Manager, Frontline Services, CXD
Ministry of Manpower
ContractClosed
What the role is
What you will be working on
• Provide case-specific advisory services on employment, work injury and work pass matters to customers who visit the MOM Services Centre and through video conferencing platform in a professional manner
• Document interactions and all related information accurately into databases
• Keep abreast with prevailing policies and processes to ensure accurate information to customers is provided and resolve customers’ queries effectively and escalate issues promptly as needed
• Proactively identify emerging issues for closer monitoring and/or timely intervention by divisions.
• Undertake tasks related to customer service excellence, service tech innovation as well as service operations planning & management
What we are looking for
• Tertiary qualifications in any discipline
• Prior experience in customer service/service tech innovation/service operations planning & management will be an added advantage
• Possess good verbal and written communication skills
• Able to relate well to people from all backgrounds and handle difficult customers/sensitive issues in an empathetic and professional manner
• Patient and effective problem solver
• Handle customers from various regions including Southeast Asia, South Asia and East Asia, Proficiency in a second language such as Tamil, Malay, Hindi, Mandarin etc. will be an added advantage
• Team player who can work with both internal and external stakeholders
• Proficient in basic IT programmes like Microsoft Office 365
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.