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Government Technology Agency

Service Delivery Lead (Standard Workplace Application & Infrastructure Services)

Government Technology Agency

Fixed Terms

Closing on 26 Feb 2025

What the role is

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

As a Service Delivery Lead, you will provide strategic and tactical leadership in harnessing technologies (Workplace Applications and Services including Endpoints and Collaboration, Infrastructure Services including Network Connectivity and Security) to deliver value-added services to government agencies. You will also be responsible to lead the team in driving and executing ICT initiatives, apps and services, in partnership with the Chief Information Officer of the assigned agencies. You will strive to meet the business objectives and operational needs of the agencies and to ensure that they are recognized as innovative users of infocomm technologies. You will also provide advice and guidance on the strategic use of ICT and develop strong collaboration with partners and vendors for leverage in resolving critical or escalated issues.

What you will be working on:

  • Alignment of the agencies’ workplan to higher-level objectives. Review ICT initiatives and programmes, identify opportunities to harmonize IT applications, in order to achieve alignment with the over-arching ICT infrastructures and architecture.

  • Strategic partnership with agencies’ senior management to understand their issues and help promote / influence directions.

  • Monitor effectiveness of site performance and pre-empt problems.

  • Facilitate synergies with other entities within GovTech and beyond. You will also cascade down higher-level vision, goals and initiatives.

  • Manage the deployment of staff effectively and strategically to fulfil resource requirements.

  • Coach/mentor staff, identify high potential talent and hone their capabilities, drive staff development opportunities, coordinate and integrate people efforts with the objective of attracting and retaining a motivated and high-performing team.


What we are looking for:

  • Graduate degree in computer science or general discipline with relevant ICT experience

  • 20 years’ experience with at least 10 years in management capacity

  • Experience in the public sector or robust ICT experience in the private sector, preferably in the development, implementation and deployment of ICT plans and activities

  • Knowledge of ICT operations in public and private sectors

  • Strategic thinking skills with broad perspective of different issues

  • Strong negotiation and influencing skills

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. 

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

  

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

About Government Technology Agency

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions. GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg.