Manager, Membership

Strategic Space Allocation & Programme Management

• Design and implement defensible assessment frameworks for awarding spaces to SSAs
• Evaluate SSA proposals against service impact criteria and community needs
• Manage end-to-end space allocation processes ensuring transparency and fairness
• Develop policies and procedures for space allocation and tenant management

Stakeholder & Risk Management

• Negotiate lease agreements with commercial developers, SLA, and HDB
• Manage relationships with SSA tenants to minimise operational disputes
• Structure lease terms and grant conditions to minimise financial exposure to NCSS
• Mediate conflicts between multiple stakeholders and resolve tenant issues
• Ensure compliance with governance requirements and approval processes

Data-Driven Strategic Planning

• Analyse service gaps and demographic needs across different locations
• Interpret location data and service delivery reports to inform space planning decisions
• Identify optimal sites for social service delivery based on community needs analysis
• Collaborate with analysts to extract insights from geospatial and demographic data
• Prepare strategic recommendations for senior management

Grant Management & Governance

• Structure grant conditions and evaluation criteria to maximise service outcomes
• Oversee grant disbursement and monitor compliance with funding requirements
• Ensure proper governance processes for all funding decisions
• Prepare reports and seek necessary approvals through established channels

Success Criteria

• Space Allocation: Award spaces to SSAs using defensible criteria that maximise service impact for target demographics in each location
• Risk Management: Negotiate lease terms and manage tenant relationships to minimise financial exposure and operational disputes for NCSS
• Strategic Planning: Use location data and service gap analysis to identify optimal sites and recommend SSA placement strategies

Essential Experience

• Minimum 3 years in social service sector with programme evaluation or management experience
• Proven track record in designing assessment frameworks (RFP processes, grant evaluations, or similar)
• Experience in stakeholder management and conflict resolution
• Background in contract negotiation or lease management
• Experience with governance processes and compliance requirements

Key Skills & Competencies

• Deep understanding of social service delivery models and sector landscape
• Strong analytical skills with ability to interpret complex data and reports
• Excellent negotiation and relationship management abilities
• Strategic thinking with ability to balance multiple competing priorities
• Strong written and verbal communication skills
• Project management and process design capabilities

Desirable Qualifications

• Knowledge of Singapore's social service ecosystem and funding landscape
• Experience with spatial analysis or willingness to work with geospatial data
• Understanding of property markets and lease structures
• Professional qualifications in project management or related areas

Personal Attributes

• Strong judgement and decision-making abilities
• Ability to work under pressure and manage competing demands
• Collaborative approach with multiple agencies and stakeholders
• Commitment to achieving optimal outcomes for service users
• High integrity and attention to governance requirements

What We Offer

• Impact on social service delivery across Singapore
• Opportunity to shape strategic direction of space allocation policies
• Exposure to senior stakeholders across government and social service sectors
• Professional development in programme management and strategic planning
• Collaborative environment focused on community impact