Manager, Membership

Space Allocation & Project Management

• Design and implement assessment frameworks for awarding spaces to SSAs
• Evaluate SSA proposals against service impact criteria and social needs
• Manage end-to-end space allocation processes that are fair, consistent, and well-governed Develop policies and procedures for space allocation and tenant management

Stakeholder & Partnership Management

• Negotiate lease agreements with commercial developers, and public sector land agencies
• Work collaboratively with SSA partners to establish mutually agreed terms and conditions that support sustainable service delivery
• Manage relationships with SSA tenants and ensure smooth operations
• Mediate conflicts between tenants and multiple stakeholders
• Ensure compliance with governance requirements and approval processes

Data-Driven Planning

• Analyse service gaps and community needs across different locations
• Analyse location data and service delivery reports to inform space planning decisions
• Identify optimal sites for social service delivery based on social needs analysis
• Collaborate with analysts to extract insights from geospatial and other data
• Make recommendations to senior management

Grant Management & Governance

• Structure grant conditions and evaluation criteria to achieve service outcomes
• Oversee grant disbursement and fulfilment of funding requirements
• Ensure proper governance processes for all funding decisions, including preparing reports for necessary approvals

​Success Criteria

• Space Allocation: Award spaces to SSAs using fair criteria that maximise service impact for target communities in each location
• Partnership Management: Negotiate lease terms and manage tenant relationships to ensure operational effectiveness
• Space Planning: Use location data and service gap analysis to identify optimal sites and recommend space allocation strategies

Essential Experience

• Minimum 3 years of relevant experience, preferably in social service sector, programme management or policy work
• Experience designing or working within assessment frameworks (RFP processes, grant evaluations, or similar)
• Experience in stakeholder management, navigating complex partnership dynamics , contract/lease negotiation
• Familiarity with governance processes and compliance requirements

Key Skills & Competencies

• Understanding of social service delivery models and sector landscape
• Strong analytical skills and critical thinking skills with ability to identify key problems, design practical and effective solutions
• Excellent negotiation and relationship management abilities
• Strategic thinking with ability to balance multiple competing priorities
• Strong written and verbal communication skills
• Project management and process design capabilities

Desirable Qualifications

• Knowledge of Singapore's social service ecosystem and funding landscape
• Experience with or interest in spatial analysis and geospatial data
• Understanding of property markets and lease structures

Personal Attributes

• Adaptable and resourceful, able to build structure and clarity in complex or ambiguous situations
• Collaborative, empathetic and committed to support SSAs as partners
• Strong judgement and decision-making abilities
• High integrity and attention to governance requirements
• Commitment to achieving optimal outcomes for service users

What We Offer

• Impact on social service delivery across Singapore
• Opportunity to shape how NCSS partners SSAs through space and potentially funding
• Professional development in programme management, data analysis and strategic planning
• Collaborative environment focused on social and community impact