Manager/Senior Manager, Capability Planning (Organisation Transformation)

National Council of Social Service

Fixed TermsClosed

What the role is

The individual will be part of a team that oversees the strategy development, as well as operational policy and planning, in capability and capacity building for the social service sector. This includes formulating strategies to enhance organisational capabilities of Social Service Agencies (SSAs); lead in the research and development of domain-specific (organisational development, people practice, volunteer management, digitalisation etc) implementation strategies; develop and implement impact and progress tracking matrix/mechanisms; and coordinate across internal and external stakeholders to implement identified plans
The key objective of this role is to ensure that SSAs are supported to improve their operational efficiency and effectiveness in delivering quality social services to users.
Your primary role will be supporting the team in developing operation policies and implementation planning.

What you will be working on

1. Develop and drive strategies to strengthen organisation capabilities in the social service sector

Conceptualise and plan initiatives to strengthen the sector’s organisation capabilities
Maintain strategic oversight of the sector’s needs and development
Monitor the sector’s strengths, weaknesses, opportunities and threats
Ensure alignment to government directions and masterplans
Develop and monitor key metrices to measure and communicate progress to stakeholders

2. Provide policy guidance to internal operational teams. Maintain and lead reviews of operational policies, to ensure that the processes are clear and relevant for operational teams.

3. Conduct policy and initiatives reviews, assess the impact and effectiveness of capability-building efforts. Develop and provide recommendations for policy enhancements; and prepare proposals for enhancements.

What we are looking for

The successful applicant is a driven and collaborative individual with a keen interest in organisational health and transformation of the social service sector. Prior experience working in the social service or related sector, or in a policy role is an advantage.

Skills & Competencies:

Strategic planning skills
Systems thinking
Data management and analysis
Communication skills
Stakeholder engagement

Experience:

Min 3-5 years of relevant experience in planning, policy development and/or implementation

Candidates with at least 7 years of experience may be considered for Senior Manager Position

About National Council of Social Service

NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore. As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.