What the role is

Using knowledge as a key organisational asset, this role will require the individual to take a holistic approach to formulate, create, and maintain the optimal work environment for employees to stay productive in their work and contribute towards the building of Body of Knowledge in NCSS. This is achieved by creating a central repository, process and system for knowledge management and ensuring this is well-maintained and utilised. Overall, the efforts will support the preservation of information and knowledge to augment the organisation in the day-to-day running, formulating of strategic decisions, and supporting efforts for research purposes.

What you will be working on

We are looking for a detail-oriented, creative, passionate individual and a team member to strategise, drive and be responsible for planning, managing, engaging of different stakeholders and driving of changes across the organisation to uplift the organisation’s overall readiness in knowledge management. You will play a critical role in ensuring change management in knowledge management and management of the oral history in NCSS.

Knowledge Management

Strategise and develop the overall NCSS Knowledge Management Strategy
Oversee overall knowledge management functions and aspirations, including but not limited to oral history, registry, systems etc.
Conceptualise, plan and execute knowledge management initiatives, proper record management and affiliated system(s).
Engage, influence and guide staff on proper records management practices and the use of records management related systems for better collaboration and building of institutional knowledge.
Drive the adoption, readiness, and maturity in organisation’s knowledge management.
Instruct and provide advice to the nominated representatives from the business units and guide them on the day-to-day knowledge management related matters.
Create, manage, review and streamline knowledge management SOPs / overall knowledge management plan.
Plan, create and conduct knowledge management audit to ensure proper documentation and compliance with Instruction Manuals.

NCSS Oral History

Conceptualise and plan the development and growth of NCSS oral history function and drive the dissemination of these resources within the organisation and sector.
Manage and oversee NCSS Oral History and guide the staff volunteers in shortlisting, researching on interviewees, establishing the scope of interview to establish the value, feasibility, and viability for oral history.
Formulate shortlisting of interviewees and follow-up on engagement and arrangements for interview sessions.
Coordinate and work with Sponsor and consultant to select, prepare interview outlines and questions for target interviewee groups and individuals.
Advise, supervise, train and/or guide volunteers on oral history.
Recruit, select and train staff volunteers to ensure the sustainability and viability of oral history function in NCSS.
Organise work and team to transcribe and summarise recorded interviews in according to guidelines provided by OHC/NAS.
Conceptualise, plan and design outcome needed towards the final presentation of the project deliverables.
Perform any other work tasks assigned by Supervisors.

What we are looking for

Personal Competencies:

Practice in research capabilities Effective communication skills Experience in multi-tasking Effective stakeholder engagement Experience in project management and implementation

Skills & Knowledge:

Change management Knowledge management Stakeholder engagement

Experience :

Relevant work experience and/or project management would be advantageous.

About National Council of Social Service

NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore. As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.