The functions of the Social Support Group (SSP) are to:
a. Develop operations policies for and deliver social assistance schemes and programmes, and address system barriers to support lower-income and vulnerable individuals and families;
b. Develop, manage and license MSF-funded social services for lower-income and vulnerable individuals and families; &
c. Develop partnerships with the community and corporates to deliver services and support to lower-income and vulnerable groups.
The Operations Planning (OP) Division oversees operations policy and service development to enable policy and programme implementation.
Ministry Of Social And Family Development
[SSP/OP] Manager/Senior Manager (Social Service Office Operations Policy Branch)
Permanent/Contract
Closing on 23 Mar 2026What the role is
What you will be working on
You will be part of a dynamic team that seeks to improve the lives of low-income households by redesigning service delivery to better meet their needs. ComLink is an example of a new approach that integrates service delivery for low-income households so that their experience of social support is more Comprehensive, Convenient and Coordinated. In developing and implementing these approaches, we seek to better position these households to achieve stability, self-reliance, and social mobility.
As part of the ComLink operations policy team, you will be involved in the following, in close consultation with internal and external stakeholders:
• Develop and review operations policy to guide the implementation of ComLink
• Establish and refine operational guidelines and referral protocols to strengthen the implementation and delivery of ComLink
• Provide business requirement for system development and enhancements to effectively support the implementation of ComLink
• Conduct change management
• Undertake policy research, policy communications or data analysis work on a project basis
• [For Senior Managers] Supervise and guide officers to achieve team’s deliverables
What we are looking for
• Strong interpersonal, collaboration, and stakeholder management skills
• Creativity and resourcefulness in identifying opportunities to make improvements and in developing solutions
• Ability to take initiative and work independently in a fast-paced environment
• Strong project management skills
• Systems thinking (considering trade-offs, impact of other policies on own domain)
• Strong communication (clear thinking, concise writing), analytical and interpersonal skills
• Interest and competency in systems development (ie product owner role) will be a plus
About your application process
This job is closing on 23 Mar 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry Of Social And Family Development or the wider Public Service.
About Ministry Of Social And Family Development
“We are Professionals with Passion for People”
The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together.
We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families.
A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!
Learn more about Ministry Of Social And Family Development