The job holder is responsible for resolving and clearing reported cases in the iReport system in a timely manner. Key tasks include data verification, conducting duplicate record checks, and contacting informants to obtain clarifications, especially on issues such as cause of death or injury. Additionally, he or she is required to provide support for customer inquiries and participate in system testing when necessary.

• Perform data verification, conduct duplicate record checks and reach out to informants for clarifications, especially on key fields like cause of injury or death. All these helps to ensure accuracy of administrative information collected through the iReport system. • Support handling of customer enquiries relating to the iReport system • Perform the role of testers during enhancement of IT system for processing of iReports in general, and for including platform workers (who will be covered under WICA by end 2024) into the iReport workstream.

• A good diploma in any discipline • Experience in MS Office and handling calls • Good team player who is organised, self-driven, and attentive to details • Willing and keen to learn new work processes as well as IT systems • Able to work independently, adapt to fast and complex changes and handle multiple tasks • Strong communication skills and being able to work well with people at all levels, with both internal and external stakeholders

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.