At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over Singapore. We are continually on the lookout for individuals who want to make a difference and impact lives in the core areas of our work. The incumbent works in a team responsible for the mandatory qualification verification requirement and other compliance checks, including audits, in the Work Pass Division. The key responsibilities include developing and implementing new and/or changes to existing policies and processes for the verification of qualifications submitted for work pass transactions, and developing plans and measures to detect, deter and prevent fraud and circumvention of regulations and controls in the work pass systems.

• Ensure new and changes to policies on verification of qualifications submitted for work pass transactions are implemented effectively and efficiently. These include: (i) ensuring operational-technology processes for qualification verification are effective and fit for purpose (ii) evaluating and making recommendations to the management on cases of exceptions that are outside existing policy parameters (iii) managing the day-to-day operational processes for qualification verification by outsourced vendor and background screening companies (iv) proposing and implementing a governance framework for background screening companies to ensure quality of services delivered to employers (v) responding and resolving complex customer queries escalated from frontline officers • Plan and implement measures, in partnership with relevant government agencies and stakeholders, to detect, deter and prevent gaming and abuses of work pass controls by companies or workers • Plan and conduct fraud-related reviews and checks on specific archetypes and work pass transactions

• Tertiary qualification in any discipline. Experience or knowledge in compliance work would be advantageous • Possess strong analytical and problem-solving skills • Have good verbal and written communication skills • Good team player with a customer-focused mindset • Be able to work independently and adaptive to complex changes

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.