At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over Singapore. We are continually on the lookout for individuals who want to make a difference and impact lives in the core areas of our work. The job holder is responsible for helping to oversee the operations of Card Printing Centre (CPC) and Card Courier Centre (CCC) and support the development of digital work pass and document verification ops matters at service centres.

• Work closely with the outsourced partners to ensure the smooth operations of CPC and CCC and that SOPs are properly followed such that Service Level Agreement (SLA) standards are met • Work with vendors to ensure proper maintenance of laser engraver • Screen fingerprint records and follow up with various scheme officers on doubtful cases • Perform card inventory and courier tracking for daily reconciliation and monthly billing purposes • Support development of digital work pass e.g. UAT for releases of SG Work Pass 2.0, including preparing for roadshows to promote SG Work Pass and SingPass to migrant workers, etc • Support in document verification ops matters to ensure uploaded documents are correct and verified • Handle CRM issues on document verification, SG Work Pass App, screening, card print and delivery matters • Assist with the submission of Service Requests (SR) to enhance systems and work processes

• At least 2 years of working experience • Possess good customer service, communication (written and spoken) skills • Possess good analytical, creative thinking and problem-solving skills • Be a good team player with a customer-focused mindset • Be able to multi-task, work independently, proactive in problem solving and adaptable in dealing with different situations

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.