• Manage day-to-day operations of use of parking lots and reserved lots applications, including handling of customers’ requests, queries and appeals • Assist in investigating, handling and replying to appeals and complaints • Review and formulate policies, guidelines, and Standard Operating Procedures (SOPs) for various work processes Assist in business process reviews to identify areas of improvement • Work on system enhancements and perform User Acceptance Testing • Conduct data and trend analysis on use of parking lots • Perform procurement activities including seeking expenditure approval, writing user requirements and managing vendors • Work with the business managers in the annual budget submission for the departments including assessment of budget reasonableness • Assist in ad hoc projects, system upgrades and other duties as assigned

• A degree in any discipline • Prior working experience in application processing, customer support and/or system testing • Passion for solving business problems and to enhance service delivery • Good writing, analytical, presentation and communication skills • Strong systems thinking, analytical skill and good interpersonal, communication and writing skills • Good digital skills. Knowledge of reporting tools such as Power BI and/or RPA will be an added advantage • Ability to work independently as well as in a team • Meticulous, proactive and able to perform under pressure

The Urban Redevelopment Authority (URA) is Singapore's national land use planning authority. URA prepares long term strategic plans, as well as detailed local area plans, for physical development, and then co-ordinates and guides efforts to bring these plans to reality. Prudent land use planning has enabled Singapore to enjoy strong economic growth and social cohesion, and ensures that sufficient land is safeguarded to support continued economic progress and future development.