To support OSHD’s customer management processes through handling of workplace safety and health-related enquiries via various feedback channels, whilst meeting the needs of OSHD’s stakeholders with high standards of customer service, professionalism and responsiveness. By doing so, we contribute to MOM/OSHD’s vision of creating a great workforce and a great workplace for everyone; and a country renowned for best practices in Workplace Safety and Health.

• Advise customers accurately based on the regulations, guidelines and FAQs • Ensure all replies to customers are within the service standards of 1 working day for calls, 3 working days (simple) / 7 working days (complex) for emails • Adopt the No Wrong Door (NWD) policy to ensure a Whole of Government (WOG) approach when responding to customers • Assess the case and refer to the relevant agency for follow-up action(s)

• Tertiary education in any discipline • Preferably with 1-2 years of relevant experience in dealing with customers or in a customer service environment • Familiar with customer relationship management (CRM) system to manage enquiries and interactions with customers • Able to read and comprehend Acts/Regulations will be an advantage, though not compulsory

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.