To support OSHD’s customer management processes through handling of workplace safety and health-related enquiries via various feedback channels, whilst meeting the needs of OSHD’s stakeholders with high standards of customer service, professionalism and responsiveness. By doing so, we contribute to MOM/OSHD’s vision of creating a great workforce and a great workplace for everyone; and a country renowned for best practices in Workplace Safety and Health.
Ministry of Manpower
Executive, Customer Management Unit, OSHD
ContractClosed
What the role is
What you will be working on
• Advise customers accurately based on the regulations, guidelines and FAQs
• Ensure all replies to customers are within the service standards of 1 working day for calls, 3 working days (simple) / 7 working days (complex) for emails
• Adopt the No Wrong Door (NWD) policy to ensure a Whole of Government (WOG) approach when responding to customers
• Assess the case and refer to the relevant agency for follow-up action(s)
What we are looking for
• Tertiary education in any discipline
• Preferably with 1-2 years of relevant experience in dealing with customers or in a customer service environment
• Familiar with customer relationship management (CRM) system to manage enquiries and interactions with customers
• Able to read and comprehend Acts/Regulations will be an advantage, though not compulsory
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.
Learn more about Ministry of Manpower