The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. We do this through public sector leadership development, capacity and capability building and the promotion of quality services at all levels of the Public Service. We are looking for outstanding candidates with the vision and passion to contribute to help shape Singapore. [Why Join Us] When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and our citizens. If you share our passion in reimagining the Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us! You can also connect with us via LinkedIn at https://www.linkedin.com/company/public-service-division. |People, Our Pride| Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest|

ServiceSG is a department under the Public Service Division, Prime Minister’s Office. We seek to integrate the delivery of services across public agencies, to serve citizens better, and in a more citizen centric manner. This role entails supporting Service Transformation and Planning (ST&P) branch – in partnership with GovTech – to liaise and coordinate with partners (including public sector agencies, social service agencies, external partners, translators and GovTech developers) to ensure that content on SupportGoWhere (SGW) is accurate, comprehensive, up-to-date, and user-friendly. SGW is a portal that currently houses over 200 schemes and services offered by more than 82 different agencies for various areas of need. We are seeking a highly skilled and versatile Marketing, Website Maintenance, Feedback Management Specialist to join our team. This role requires a proactive individual with a strong background in marketing, website maintenance, data management, editorial management, and the ability to effectively liaise with various government agencies. The ideal candidate will have a keen eye for detail, exceptional communication skills, and the ability to manage large volumes of data effectively. Marketing Initiatives: • Actively engage citizens and/or partner agencies to conduct surveys, user research and focus group discussions to derive user behaviour/perception/service gaps for SGW. • Develop and execute marketing strategies to promote government initiatives, programs, and services. • Collaborate with cross-functional teams to create impactful marketing campaigns and materials. • Actively conduct on-ground engagement and marketing activities to increase awareness and utilisation of SGW. • Have an interest in marketing and/or user behaviour. Website Maintenance: • Oversee the maintenance and updates of the SGW website, ensuring content is accurate, up-to-date, and user-friendly. • Implement SEO best practices and monitor website performance metrics. • Ensure consistency in messaging and branding across all website content by conducting training sessions and creating collaterals to ensure consistence in editorial style across onboarded agencies. • Liaise with different government agencies to ensure content published on SGW is coherent, easy to read, updated and accurate. Citizen Feedback Management • Liaise with vendor to handle citizens’ queries submitted to SGW. • Ensure that vendor complies with service delivery standards. Data Management: • Manage and analyse website statistics to derive useful insights to support marketing strategies and activities. Additional Information This is an exciting opportunity for an individual who excels in managing editorial, marketing, and data-related responsibilities while effectively engaging with government agencies. The role offers the chance to make a significant impact and contribute to the communication and promotion of important public services.

[Competencies & Work Experiences Required]: We are looking for a teammate who: • is good in project management and executing processes within given timelines; • has good interpersonal skills and confident in addressing basic queries from agencies and external partners; • has good writing skills; • has basic to intermediate skills in the use of Excel to support data tracking and reporting; • Proficiency in website management, website statistics and familiarity with content management systems (CMS); • Strong analytical skills and experience in managing and interpreting website statistics or digital platforms [Personal Traits] • Independent, detail-oriented, resourceful, and able to learn and adapt quickly to changing situations. Applicants will typically be notified on whether they are shortlisted or not within 4 weeks of the closing date of the job posting.

[About PSD] The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. We do this through public sector leadership development, capacity and capability building and the promotion of quality services at all levels of the Public Service. We are looking for outstanding candidates with the vision and passion to contribute to help shape Singapore. [Why Join Us] When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans. If you share our passion in reimagining the Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us! You can also connect with us via LinkedIn at https://www.linkedin.com/company/public-service-division |People, Our Pride| Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest|