Engage and work with the Social Service Agencies (SSAs) in the respective sub-sectors, namely (i) Family, Youth and Children cluster (ii) Disability, Eldercare and Residential cluster and (iii) Mental Health and Community cluster, to drive and support their capability development journey in digitalisation, people and volunteer management.
Manager / Sr Manager (Capability Implementation, Children, Youth & Family)
National Council of Social Service
Fixed TermsClosed
What the role is
What you will be working on
- Engage SSAs within the assigned cluster to identify, evaluate and support the adoption and implementation of various capability development initiatives/applications in digitalisation, people and volunteer management.
- Ensure that the SSA capability development plans are in place and documented, and that sectoral resources produced are used by majority of SSAs within the cluster.
- Guide and support the use of various frameworks and evaluation tools (Employee Engagement Survey, Data Acceleration Index, Voluntary Management Matrix, Organisational Health Index etc) and ensure compliance with specific sector requirements.
- Monitor the progress of implementation and provide timely intervention to ensure the initiatives are on track.
- Review and process funding applications from SSAs in OurSG Grants portal.
- Work collaboratively with internal and external stakeholders to advance the SSAs’ capability development, aligned with National Level initiatives.
- Involve in organising and implementing capability development programmes/events.
What we are looking for
Personal Competencies:
- Strong communication and empathy skills
- Self-motivated and results-oriented with a high level of initiative
- Strong analytical and conceptual abilities
- Adaptable in a dynamic environment
- Able to work independently and in a team
Skills & Knowledge:
- Knowledge of the social service sector
- Able to navigate within the sector and between the government and the sector
- Stakeholder management skills
Experience:
At least 2 years (Manager) / 7 years (Senior Manager) experience in stakeholder management related work, preferably in the public/ social service sector.
Special Certification(s):
Project management related certification is an added advantage.
About National Council of Social Service
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.