logo
Ministry Of Social And Family Development

Social Service Systems Product Owner, SIR

Ministry Of Social And Family Development

Permanent/Contract

What the role is

The Strategy, International & Research (SIR) Directorate oversees and drives MSF’s strategic planning, transformation, international engagement, as well as research and analytics efforts to achieve MSF’s strategic outcomes.

What you will be working on

As the Social Service Systems Product Owner, you will be reporting to the Senior Director of SIR. You will be responsible for social service-related systems, primarily case management in nature. You will be defining the product vision and its roadmap, prioritising product features based on their business value and alignment to the organisation and sector strategic outcomes. As the key decision-maker for product strategy, features, and their releases schedules, you will be leading major projects, managing change among stakeholders, and ensuring the successful execution of projects over the lifespan of the product. Your job scope includes (but not limited to) the following: • Product Vision and Roadmap: Define and articulate the product vision and develop the product roadmap in alignment with organisation and sector outcomes and priorities. Ensure the product’s direction supports long-term goals of the organisation and sector. • Strategic Decision-Making: Act as the key decision-maker for product strategy, features, and releases. Make informed decisions based on research, stakeholder feedback, and business needs. Balance conflicting needs among different domains. • Backlog Prioritization: Prioritize product backlogs based on business value, stakeholder inputs, and strategic importance. Ensure that the most critical and valuable features are prioritized and delivered in a timely manner. • Project Planning and Execution: Oversee the planning, execution, and delivery of projects, ensuring they are completed on time, within scope, and within budget. Develop project plans, timelines, and resource allocation strategies. • Stakeholder Management: Foster strong relationships with key stakeholders, solicit feedback, address concerns, and garner their support towards the product and its roadmap. • Collaboration with Development Teams: Work closely with product managers and development teams to ensure the timely delivery of high-value features. Facilitate effective communication and collaboration and ensure alignment among the various domains. • Risk Management: Identify and mitigate risks that could impact the product. Develop and implement risk mitigation strategies and anticipate and address risks to minimise potential project disruptions. • Performance Monitoring: Monitor and evaluate product performance, such as progress milestones, budget adherence, and quality of deliverables. Implement corrective actions as required to ensure product goals are achieved and kept to. • Reporting and Communication: Provide regular updates and reports to senior management and stakeholders on product direction, roadmap, performance metrics, and critical issues. Communicate project outcomes and achievements to relevant parties. • Continuous Improvement: Identify and implement best practices for product management and continuously identify improvements to enhance product’s value proposition and effectiveness.

What we are looking for

• Experience: Minimum of 10 years of experience in project management or product ownership, with at least 5 years in a leadership role. Proven track record of product management, successful project implementations of similar scale would be considered favaourably. • Professional Certification: Professional certification in product management would be advantageous. • Skills: • Expertise in product management and developing product lifecycle and roadmaps. • Strong leadership and decision-making skills, with a focus on strategic planning and execution. • Strong ability to identify and rate business value based on stakeholder inputs for purpose of prioritisation. • Established collaboration skills and experience with IT development teams to deliver high-value features under resource constraints. • Excellent communication and interpersonal skills, with the ability to effectively engage and lead diverse stakeholders through change. • Proficiency in project management methodologies, software and tools.

About Ministry Of Social And Family Development

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!