At Family Life Group (FLG), our mission is to build strong and resilient families and support them through all stages of life towards the vision of making Singapore a great place for families. The Services Division (SVC) administers Government services and schemes that enable and encourage family formation. The Baby Bonus and Leave Branch administers the Baby Bonus Scheme and the Government-Paid Leave Schemes, which are key initiatives to support Marriage and Parenthood. We are looking for individuals who are keen to contribute to MSF's mission of fostering strong and happy families to join our team. This will be an excellent opportunity to hone your skills in (a) scheme administration involving operations and ops policies; and (b) planning and executing service delivery projects.

• You will work on a range of operational policy work involving people, systems, and processes. • You will be involved in: o Ops policy and/or service journey reviews which include providing input to policy review of new schemes and/or scheme enhancements, developing Ops policy guidelines and SOPs to improve work processes. o Supporting service delivery projects, including digital transformation efforts. • You may be required to review and analyse data to support cross functional projects

• Good written and communication skills with at least 2-3 years of working experience • Good inter-personal skills working with teams and partners across public and private sector • Self-driven, independent and meticulous • Open to learning and trying new skills and areas of work • Relevant work experience in Ops policy, service delivery related work, change management work is an advantage but not a prerequisite.

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!