You manage employee feedback from MINDEF/SAF employees, resolving service-related issues while analysing feedback to identify policy and process improvements.

- Address system issues and employee pain points - Build a seamless omni-channel experience for employee feedback - Drive channel migration and improvement efforts towards digital services - Enable self-help options and reduce feedback volume - Collaborate with feedback channel owners to improve employee experience Challenge(s) - Balancing prompt resolution of individual issues with identifying systemic improvements

- At least 1 to 2 years of work experience in a service delivery or project management role - Understanding of system/technical solutions for different employee feedback channels - Knowledge of good service delivery and customer experience practices - Strong communication and interpersonal skills - Project management proficiency - Ability to establish strong working relationships with stakeholders - Skills in obtaining buy-in and mobilising involvement from channel owners Appointment will be commensurate with your experience. Only shortlisted candidates will be notified.

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor. The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.