[Key Responsibilities]: • Manage HR, Payroll, Claims or System enquiries from in-service and ex-officers. • Perform basic troubleshooting of HRP System issues • Track and follow-up on each enquiry, and ensure that resolutions are provided accurately and within established service standards. • Troubleshoot medical entitlement and billing issues • Perform data verification checks in the system to ensure data accuracy, and coordinate with WOG agencies on such data checks. • Prepare and document processes in Standard Operating Procedures (SOPs), end-user checklists and briefing slides to WOG agencies. • Brief, train, educate and support agencies to help them better understand and adopt the new HRP system. • Work closely with Comms team and Module Leads on end-user communications. Prepare comms templates, send out comms and reach out to stakeholders such as WOG agencies, officers or Healthcare Service Provides. • Support various modules in service recovery. • Perform end-to-end testing of HRP System functions. • Prepare and send out salary/service recovery emails via the generic mailbox to affected WOG agencies or officers.

[Competencies Required]: • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) • Excellent time management skills and the ability to prioritize work • Attention to detail and problem-solving skills • Strong organizational skills with the ability to multi-task • Experience in using SAP system and/HR or Payroll will be an advantage

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include: • Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers • Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos • Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively • Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens Why Join Us When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans. If you share our passion in reimagining Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us! Follow us @PublicServiceDivision @SGPublicService On LinkedIn | Instagram | Facebook | http://www.psd.gov.sg The Singapore Public Service: Integrity, Service, Excellence  |People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest |