Deputy Director, Community and Partnerships for Learning

National Council of Social Service

Fixed TermsClosed

What the role is

The Deputy Director, Community and Partnerships for Learning leads a team in planning, strategizing, identifying and implementing learning provisions such as courses via analysis of sector needs and supply, leading to partnership work, collaborations, client leads as well as marketing to promote uptake. The overall mandate is to improve the capability and capacity of social service professionals in serving the needs of the sector, while keeping SSI continually relevant and responsive.

You will seek out and work closely with external stakeholders on three fronts:
- Government bodies (e.g. Ministries, SkillsFuture Singapore)
- Social Service Agencies – to find suitable partners, and to promote SSI’s learning provisions
- Training Providers – to find suitable partners to fill the training needs of the sector

You will also work closely with the following internal stakeholders:
- SSI’s Learning and Professional Development team - to align development of new learning provisions, based on sector training needs and supply data
- SSI’s Programme and Learning Services team – to guide operations for launching of courses
- SSI’s Quality Assurance and Evaluation team – to review learner and organisational feedback to ensure high-quality collaborations and partnerships
- NCSS Divisions – to support capability development initiatives in areas such as digitalisation, people practice and volunteer management

What you will be working on

• Develop partnership strategy for SSI to meet existing and emerging training needs of social service professionals (SSPs)
• Develop and maintain Analysis framework (based on the ADDIE model) for SSI, ensuring its learning provisions are relevant
• Business development and marketing efforts of SSI’s courses
• Stakeholder management, community outreach and working across teams, within NCSS, across MSF and the sector at large, and with other training providers
• Lead and guide a team of 8 to 9 staff across different functions such as business development, account servicing, contracting, social learning, data analytics and marketing
• Plan, manage and monitor manpower resources, project timelines and budget utilisation for the team
• Report team progress and KPIs at SSI management meetings every quarter

What we are looking for

Personal Competencies:
• Good interpersonal and communication skills
• Networking and collaboration skills
• Good writing and presentation skills
• Negotiation and persuasion skills
• Attention to detail
• Research and strategic analysis
• People management skills
• Outcome-focused

Skills & Knowledge:
• Training business models and operations
• Training business intelligence and strategy
• Relationship management
• Business Model and Pricing
• Proficient in Microsoft Office applications, especially Microsoft Excel and preferably Microsoft Power BI
• Data analysis skills
• Planning and project management skills
• SSI product knowledge

Experience:
• Possesses social service sector knowledge and/or experience
• Extensive networks in the social service and/or training spaces
• Has prior experience in or familiarity with CET landscape
• Managed a large team well for at least 5 years

Special Certification(s)
Advanced Certificate in Learning and Performance will be a bonus

Only shortlisted candidates will be notified.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg