At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over Singapore. We are continually on the lookout for individuals who want to make a difference and impact lives in the core areas of our work. The jobholder is responsible for leading the efforts to enhance the operational efficiency of the Issue, Renewal, and Cancellation Group through the adoption of cutting-edge technologies, including data analytics, robotic process automation, and dashboard tools while upholding the integrity of the Work Pass system.

• Create Tableau/PowerBI dashboards to monitor operational metrics and provide statistical reports to the management • Analyze data to identify trends and patterns, offering insights and recommendations that support informed decision-making and policy formulation • Adopt AI technologies and Robotic Processing Automation to further refine operational procedures and customer engagements • Streamline and improve operational processes by removing redundant tasks or introducing automation, aiming for manpower savings and improved productivity • Coordinate with IT service providers on system design and execution to facilitate the introduction and adjustment of policies • Work closely with operational teams to revise or establish work processes for the implementation of new policy measures or operational requirements • Conduct User Acceptance Testing (UAT) to ensure system modifications are ready for launch

• Tertiary qualification in a relevant field with a good foundation or strong interest in data analysis, RPA, dashboard creation and AI technology. Candidates with no working experience are welcome to apply • Proficiency in data visualization tools such as Tableau, Power BI, or equivalent is preferred. • Ability to manage and interpret large data sets, with a keen eye for detail and accuracy • Good communication skills with the ability to develop clear and effective public communication materials • A proactive learner with a willingness to keep abreast of technological advancements in data analytics and automation *PWDs are welcome to apply.

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.