The Assurance, Care and Engagement Group (ACE), a permanent division under the Ministry of Manpower, improves the well-being of migrant workers by enhancing the healthcare, housing and social aspects of the migrant worker landscape. The Senior Manager / Manager will be part of a small group of dedicated ACE Officers responsible to drive new knowledge, new/enhanced processes, services, ideas or solutions for the entire ACE operations as well as to implement change or drive improvement to ACE operation operations. The role contributes to ACE mission by enabling ACE to remain effectively respond to uncertain and rapidly changing operating environment.

Responsibilities Systems and operations processes. • Support the development of frameworks and procedures to steer operational planning and implementation, in line with division’s objectives. • Aid in partnering with key parties (such as Ops Tech Branch and GovTech) to utilise technological tools and data-centric methods for improving division’s systems and operational processes. • Help pinpoint system resources to bolster division's knowledge management practices. Standard operating procedures and doctrine. • Support the creation of standard operating procedures (SOPs) and doctrine to direct division's operational planning and execution. • Aid in identifying gaps in processes, procedures, and knowledge that should be incorporated into SOPs and doctrine. • Contribute to or spearhead the evaluation of SOPs and doctrine, ensuring their continued relevance and currency for guiding division's actions during both peacetime and crisis situations. Innovation and system enhancements. • Support the promotion of innovation and process enhancement initiatives throughout the operations hub. • Aid in developing collaborative tools and systems to improve division's operational processes. • Help maintain inter-agency partnerships and integrate best practices (including systems and tools) to enhance division's administration and operations.

• At least 5 years of working experience in Operational development or Ops readiness • Good collaboration and influencing ability • Good communication skills • Discipline and self-motivated • Strong analytical and problem-solving skills

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.